FreeShipping.com
Complaint 277981 Details

  • Date Occurred: 10/01/2013
  • Reported Damages: $538.65
  • Location: online

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

freeshipping.com stated that I filled out a pop-up screen that placed me in membership status when I placed an order with Shari's Berries. They also claimed that they send me an email on 12/8/2009 asking me if I wanted to continue the membership. They stated that since I didn't respond to the email they had the legal right to charge me $11.97 every month. Since January 2010 they have been charging my account $11.97 per month for nothing. Yesterday I called their number to find out what I was being charged for. When I realized that I was being charged for nothing I immediately canceled my alleged "membership" and demanded that all the money appropriated since 2010 be reimbursed. I reported this misuse or an ordering system to Shari's Berries, my bank and now on this scam site. Customer Service at freeshipping.com stated that they would return 1 year worth of these charges to my bank account. They also stated that they would "escalate" my request for reimbursement of the additional 33 months. It remains to be seen if I will actually get any money back.

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Comments

  • AAR55
  • AAR55 SBID #b8b24e8050
  • Posted 10/02/2013
  • Hi Alicia,

    I do apologize for any misunderstanding you had regarding our program. I wanted to assure you that when we received your complaint yesterday, your account was cancelled and have processed a full refund of all charges from 2010.

    If you have any other questions or concerns, please contact us again at [email protected]

    Thank you
    Kelly
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Business Profile Summary

  • FreeShipping.com logo

Company Statistics

  • Complaint Against FreeShipping.com
  • Complaints Filed: 198
  • Reported Damages: $10,892.17
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.