Omni-Tech Support
Complaint 276047 Details

I had an issue where I needed to recover a Microsoft Word document from the previous day that I had somehow saved an incorrect document over the correct document. I searched in google for ways to reocver a Word document and Omni-Support was one of the first choices google offered. I was told that for $249.99 a technician would remote into my computer, run a detailed scan, diagnose the problem and then resolve the issue. After giving them remote access to my computer, the technician ran a scan that showed that my computer had several "polymorphic" issues and mutiple other issues and viruses. After the scan, the tech spent 2 hours clicking back and forth between screens, doing absolutely nothing close to resolving my initial complaint of retreiving a Word document from the previous day. After 2 hours of zero progress, I cancelled the remote access and demanded a refund for the services that I was told they were going to provide me. I later learned (from an IT professional) that the scan they performed deleted everything out of my temp folder (which I learned is where I would have recovered the document I was initially looking for). The technician also deleted everything from my recycle bin, therefore, I had no chance of recovering the document. I have filed a fraud claim on my credit card account that I provided, but have not had a resolution from the card company yet, although I will make certain that this SCAM ARTIST COMPANY does not recieve a penny from me!!! BEWARE OF OMNI-TECH SUPPORT- they are a bunch of foreigner's (India) who use big words to convince fragile people like myself that they will resolve my issue promptly. FYI my computer did not and thankfully after they had access to my computer, does not have any viruses. My AVG protection was and still is active. DO NOT BELIEVE THEIR LIES!!