Signature Escapes
Complaint 273983 Details

Purchased a Gold membership which was to include 100,000 reward credits that were to appear in our account for use within 48 hrs. Additionally, when I got to looking at the site everything they seemed to have told us about their company and our contract were not true. So I tried contacting them at 866-653-2139 ext 818 to get out of the contract but no one would ever call back, I have been leaving emails with reservations' dept since 8-25-2013 through today, continued phone calls still nothing. I want my money back, have told them this as a result of them breaking their contractual agreement and their unseemly way of doing business.
These people have the audacity to think I would be dumb enough to sign a hotel agreement that states when I get to my hotel, that I booked 5 months prior, in Orlando, in peak season, if they tell me "oops we over booked" Signature Escapes has the right to put you in another room of lesser or greater value or better yet cancel your reservation all together and charge you some sort of fees for the financial hardship they incurred. Give me a break the only person that will be incurring a major financial hardship in this situation, along with a lot of frustration would be anyone stupid enough to sign that type of an agreement, ludicrous. We are talking about major scam artist at work here. Can you please help. Sincerely, (Personal Information Removed)