Roomster
Complaint 266638 Details

I authorized Roomster to charge my credit card $14.95 for a one time, two week subscription to their service on 6/15/2013. I discovered in my credit card statement that Roomster Corp had charged me an additional $29.95 on 6/29/13 and another $29.95 on 7/29/13. I was unable to find a customer service phone number anywhere and used their online "Help Desk" service, where I requested two times to have a customer service representative call me regarding the billing issue. I was told via this online help desk "All customer service is done via this helpdesk." I attempted to state my issue and received a response indicating that nothing would be done to resolve my issue and that no refund would be made to my credit card, even though I had not authorized for nor used services beyond the initial two week period I had originally signed up for. The response claimed that I was informed by email when I created my account on 12/4/2010 that I would be charged these additional amounts; yet the helpdesk representative was unable to provide a copy of the email. Furthermore, it does not seem logical that an email sent in 2010 would apply to charges made in 2013. At no point did the helpdesk representative attempt to find a constructive solution to my complaint.