JustFab.com
Complaint 264910 Details
- Date Occurred: 08/06/2013
- Reported Damages: $119.85
- Location: online
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered a pair of shoes from justFab.com in May 2013 and when I reviewed my order a few days later I noticed the VIP monthly charge and I immediately sent an email to [email protected] per the customer service website. I requested to cancel my "membership" effective immediately. Now, it is August 2013 and I am still being charged the $39.95. After 2 hours on the phone with customer service today, transferred to two supervisors, they refused to refund my $39.95 from any month and they were resistant to the cancelling of future membership charges. I am extremely frustrated with the lack of customer service and the scam of monthly charges.
- Kimberly SBID #4ed55ca03e
- Posted 08/06/2013
Comments
- kkbt SBID #bd54d28fbd
- Posted 08/09/2013
- Just called them and was told I can get a refund of the $119.85 if I stay a member. I called to cancel not to stay! THeir shoes suck, why would I want to buy more? Why weren't there any indications that it was a paid membership when I signed up?!
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Similar User Submitted Complaints ▼
JustFab.com Complaint 354676 for $39.95
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Anonymous
- Posted on 11/12/2016
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Company Statistics
- Complaint Against JustFab.com
- Complaints Filed: 240
- Reported Damages: $56,381.92
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