Omni-Tech Support
Complaint 259514 Details

I paid Omnitech 359.99 for 1 yr of unlimited support. On Jun 30,2013 for a fix on browser and Flash Player crashes, plus I had the blue screen memory dump. They took control of my computer remotely and I watched what they were doing. They did nothing but things I had already tried or things I can do on my own. It didn't fix the problems. Not one. Over the next 7 days and 10 sessions with their "professional" support team. The problems still existed. Every tech tried the same techniques including chkdsk which takes 3 1/2 hours to complete. Needless to say, with 10 chances and the amount of time I spent online with them, their support is a joke. Their techs do not even know you cannot call in to their support between the hours of 11pm and 5am pacific time. They aren't kidding anyone. Their support is outsourced overseas to underpaid people with basic computer knowledge. You will not get help from this company unless you absolutely know nothing about computers. Even then, chances are, you won't have success. Anybody with the slightest computer talent will be able to tell right away that their support is a sham. In the end, the last tech installed SPYWARE program on my computer that changed my home page, search engine and added a toolbar. I told him to get it off of my machine. He went to the browser add-ons and removed from there. Well that only removes it from the particular browser. I told never mind, I'll do it myself and ended the support session. I removed it thru the control panel as he should have done. I have received no less the 12 calls or emails asking me to reconnect with their support people. I told them they will never get access to my computer again. I filed a complaint with Los Angeles, California BBB. That's where it stands now. The definition of insanity is doing the same thing over and over and expecting different results. That defines the talent of the support techs from Omnitech.