Complaint 25616 Details

  • Date Occurred: 09/30/2013
  • Reported Damages: $297.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I tried to get my money back from a traffic upsale package they sold me for $297.00. They would not refund my money based on the fact that they had already started the traffic upsale program. No where on their 30 day written guarantee refund policy does it show that the traffic upsell package is non-refundable. Therefore, I relied on this information when the purchase was made. I feel this is a misrepresentation of there 30 day written guaranted refund policy.

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  • Eric
  • Eric SBID #589a8f7555
  • Posted 10/11/2013
  • Hello,

    I'm sorry to hear you're unhappy with your traffic package. It is stated in our T&C ( and on our website that all upgrades are non-refundable.

    Brain Host Customer Support
    support [at]
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Company Statistics

  • Complaint Against
  • Complaints Filed: 168
  • Reported Damages: $671,685.64
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