BrainHost.com
Complaint 25616 Details
- Date Occurred: 09/30/2013
- Reported Damages: $297.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I tried to get my money back from a traffic upsale package they sold me for $297.00. They would not refund my money based on the fact that they had already started the traffic upsale program. No where on their 30 day written guarantee refund policy does it show that the traffic upsell package is non-refundable. Therefore, I relied on this information when the purchase was made. I feel this is a misrepresentation of there 30 day written guaranted refund policy.
- Anonymous SBID #b2bce27834
- Posted 10/10/2013
Comments
- Eric SBID #589a8f7555
- Posted 10/11/2013
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Hello,
I'm sorry to hear you're unhappy with your traffic package. It is stated in our T&C (http://www.brainhost.com/terms-of-service/) and on our website that all upgrades are non-refundable.
Eric
Brain Host Customer Support
1-877-586-4694
support [at] brainhost.com
http://www.brainhost.com/help -
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Company Statistics
- Complaint Against BrainHost.com
- Complaints Filed: 168
- Reported Damages: $671,685.64
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.