Complaint 254825 Details

  • Date Occurred: 06/14/2013
  • Reported Damages: $155.40
  • Location: america
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Ordered a free antiaging cream 31/5/13 and paid £4.95 for postage. No info was given re cancelling. I received the cream in a couple of days, there were no leaflets enclosed. On 14/6 RTVL took a further payment of £89.00. My credit card company will ensure no further payments are made, but say there is nothing they can do about the previous payment as I should have cancelled within 14 days, even though I had no literature to this effect. RTVL seem to be an out and out scam. Surely, if they have taken my money, I should be able to get goods to the value, but I cant find any info!

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  • Alison
  • Alison SBID #fc2202e0f9
  • Posted 11/13/2013
  • Hi, as you have paid over £100 by credit card, you can phone your credit card company and tell them it is your legal right to get redress via the Consumer Credit Act section 75 and you need a form to claim. When you claim, tell them that you did not tick a box agreeing to the RTVL's terms and conditions which are on a separate page on the website, so they should not have subscribed you in their scheme. If RTVL asked you to return their unused products, return them with a tracking number and write their cancellation number on the outside of the parcel. They will want to skim another £20 off the refund, but object to that. Good luck!
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Business Profile Summary

  • RTVL logo

Company Statistics

  • Complaint Against RTVL
  • Complaints Filed: 41
  • Reported Damages: $5,802.53
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