Phoenix Labs in Palmdale, CA
Complaint 249112 Details

  • Date Occurred: 05/25/2013
  • Reported Damages: $89.00
  • Location: Palmdale CA

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On May 25, I was charged $89 on my VISA plus $4.95 shipping, for a trial of RTVL skin cream. The pitch on TV said the trial would cost me only $4.95. When I called the company for a refund of the $89, "Ryan Cooper," the obviously Indian company rep, said there was a 14 day trial period and that on the 15th day, since I hadn't notified them to cancel "my account" (which I never set up), I forfeited the $89. After a heated discussion, the rep said they would refund half the money in two days. I'm out $45 plus the $4.95 shipping fee. I was told that I should have known about the 14 day trial period, but that must have been in fine print on the website, which I didn't check. Never again will I order a trial for anything! This company is totally a scam and should be put out of business.

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Business Profile Summary

  • Phoenix Labs logo

Company Statistics

  • Complaint Against Phoenix Labs
  • Complaints Filed: 60
  • Reported Damages: $8,028.73
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