HotelsOne.com,
Complaint 248903 Details

  • Date Occurred: 06/06/2013
  • Reported Damages: $92.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

We booked a hotel for a night using hotelsone.com. The information provided was not clear and the GPS coordinates inaccurate. We ended up booking in the wrong state. We booked the reservation at 9pm. Our hotel couldn't find our reservation. In the morning they realized the reservation was made in the wrong state. When we tried calling hotelsone.com they said sorry the other hotel already charged you they had to hold the room. I'm sorry but if you make a reservation at 9pm the hotel did not lose money in holding a room. When we informed hotelsone.com of all this they gave us every excuse to just end the call. When I asked him to look at the page of the hotel and show me where it said the state in the address he could not. Yet, he believes he has a perfectly functional website and just as fine hotelsone.com service. Mind you at this point I was speaking to the manager. So in the end they don't care, they are willing to lose you as a customer and provide horrible service to win a one night stay. Looking at the other reviews here, it looks like we weren't the only ones that had such an experience. Wish I checked this site before I used their services. I would never use them again.

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Comments

  • HotelsOne
  • HotelsOne SBID #f8dee93321
  • Posted 06/11/2013
  • Dear sir/madame,

    We're very sorry to hear of your bad experience, and even more sorry about the poor service you received. Can you please email us your booking number at [email protected], so we can look into this issue and solve it?

    With kind regards,

    Hotelsone.com
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Business Profile Summary

  • HotelsOne.com,   logo

Company Statistics

  • Complaint Against HotelsOne.com,
  • Complaints Filed: 79
  • Reported Damages: $19,494.71
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