Straight Talk
Complaint 247720 Details

On May 11,2013 I talked with a customer service representative from Straight Talk wireless to see how to fix my cell phone nothing could be done, it was a problem with their parts. They told me to send it back to them that I would receive a email from them with the information on how to send the phone back. It took 2 day for them to send me that email. On May 13 I received the email, I packed the phone and sent it back to them that same day. The FedEx report said they received the phone on May 16. On the 17th I call and the recording said I would receive it in 3 to 5 business days. After the fifth day I still hadn't received my phone, from that point on I've got noting but the run around from their customer service stuff. Each time I've call they tell me I'm speaking with manager and that my is being processed to be shipped or has already been shipped back. But they can't provide me with a tracking number. But my boiling point was today June 4 when I call I stayed on the line with first person for 45 min that was telling me all the seem stuff I've been hearing for weeks now, and she end up hung up on me. So at that point I called back to file a complaint I stayed on the line with her 30 more minutes, when she transferred me right back to their so called management staff. The third lady I talked to was so rude and flat out disrespect. After placing me on hold about 15 time she told me the same old thing they been telling me for weeks that my phone is in the process of being shipped wait 3 to 5 business days. I told her I would like to file a complaint and what was her name she gave me her first name Uzellen and when I asked for her last name that is when she put me on hold again but not on mute, and I over heard her talking about me and mocking me and she asked someone in the background to help her come up with a last name to give to me. When she came back on the line she told me she couldn't give her last name.I informed her that I over heard her and I've been recording her and that I want to speak with the head manager. After another 5 min of waiting he came on the line and did not seem to concerned with his disrespect employee and gave me the same old bull about my cell phone. I still have not received my phone or a good explanation on why its been sitting at the Straight Talk return center for 3 and half weeks.