site ground
Complaint 24729 Details

  • Date Occurred: 10/07/2013
  • Reported Damages: $15.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

wanted to start website for small business. site grounds page said free domain name, 30 money back guarantee, and it would be a special promo of 3.95 a month. Gave the my information to buy the 3.95 for one month. But they charged me 95 dollars. tried to cancel and after a heated chat discussion because you cant get them on the phone i was able to get 80 dollars back. they charged me 15 dollars for the domain name even though it boldly said it was free. and because i canceled i cant even use the domain name because it is only for their hosting sites. but again i remind you it said free domain name and 30 day money back quarantee on the first page of the web site.

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Comments

  • wambles
  • wambles SBID #c5e29c6a79
  • Posted 10/06/2013
  • have email confirmation where they took my money and copied the chat where i tried to get my money back but can get them to load on this site. quess the files are too big?
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  • SiteGround
  • SiteGround SBID #d2ce5b664f
  • Posted 10/07/2013
  • Hello Wambles,

    I have checked your case and as I see our sales team has already discussed with you our prices, domain name and money back guarantee policy.

    Please let me summarize once again:

    - Our hosting costs indeed only $3.95/mo no mater if you choose 1 month, 1 year or 3 years as a billing cycle. We clearly show our price on our website, in all promo materials, and during the registration.
    - It seems that you have not chosen the 1 month billing plan as you intended to, and that is why a higher amount was charged. During sign up we recommend users to add extra features, such as ID protect, hack alert, backup etc., that are extremely useful for new websites and thus very popular among our customers. You have the option to order these features or to cancel them if you think you don't need them. It seems that you did not remove them, which increased the end price as well.
    - Immediately after you came to chat, our sales representative has listed to you the different option - he offered you to remove the extra features from your account and refund you the money, so you could still use your hosting account; or you had the option to request an account cancellation. Our sales rep has explained to you that according to our money back guarantee upon account cancellation, you are entitled to be refunded for all hosting fees except for the domain name fees. Domain names are only free with a hosting account, and we pay the domain name renewal fee for you for as long as you stay with us. As explained in our TOS, if you decide to cancel, we withhold the registration fee, and you are able to transfer your domain name away and use it as you wish. I am afraid that since we have already paid for your domain name to our registrar, we cannot refund you in full, but have to withhold these $14.95. It is registered already for 1 year, and you can use it even with other hosting providers if you wish.

    From the $95.40 that you have paid for one year of hosting plus extra features you have received a refund of $80.95 and you own the domain name that you can still use for your website.

    We wish you all the best with your website!
    The SiteGround Team
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Business Profile Summary

  • Siteground Web Hosting logo

Company Statistics

  • Complaint Against Siteground Web Hosting
  • Complaints Filed: 2
  • Reported Damages: $15.00
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.