VIATOR.COM
Complaint 246626 Details

  • Date Occurred: 05/14/2013
  • Reported Damages: $266.73
  • Location: viator.com

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

    • Viator Complaint / User Submitted Image #246626

Viator doesn't run the tours themselves.
We got to the Barcelona office of the local tour operator. They told us that they forgot about the "confirmed" tour that my whole family was supposed to join.

There was really nothing we could do. Nothing! I was thinking that Viator was recommended by my AAA agent that it should be really good. And knowing that it is a big city as Barcelona that it was a no brainer. They must have local operators that are dependable. Wrong.

What a waste of time and effort. They wasted our day in Barcelona.

Btw, I am still chasing Viator with regards to my refund. Even though I have a copy of the email sent by the tour operator cc'd Viator that they screwed up and to please issue a refund to me.

Viator is denying that there was an email sent by the local operator in Barcelona.

Okay, here is the operator's name ExploreCatalunya.com.
If you want a copy of the email from explorecatalunya.com just email me.

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Comments

  • ViatorLoryanna
  • ViatorLoryanna SBID #435fce3202
  • Posted 06/12/2013
  • Hello Kiko,

    We're sorry to hear that you weren't able to take your experience. As you noted, we are a Broker, and don't physically run the tours, but we do take the tours and tour operators we work with very seriously, and want for our customers to have a seamless and excellent experience.

    If you wouldn't mind e-mailing our Social Media team at [email protected] with your booking number or the e-mail address that you used in order to place your booking, I can chase up your refund and see where we are with it.

    We're sorry again for any inconvenience, and hope that the rest of your holiday was excellent.

    All the Best,
    Loryanna M.
    Viator Customer Support
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Business Profile Summary

  • Viator logo

Company Statistics

  • Complaint Against Viator
  • Complaints Filed: 3
  • Reported Damages: $591.29
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