U.S Government Grants
Complaint 246500 Details

  • Date Occurred: 05/18/2013
  • Reported Damages: $3,000.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

This complaint is still ongoing it all started on May 18th, 2013, here's what's happened: My fiancé has gotten the run-around from UHaul for the past few weeks (and counting) trying to ship our things from Denver to Virginia. She placed the order on May 3rd after researching other services along with Uhaul and Uhaul convinced her their Ubox instead of PODS or others is much cheaper (In reality they sold us too little space). After doing her research she canceled a previous order made with PODS and placed the order online with Uhaul. When she got the receipt she discovered she did not allow enough time for delivery (this was not printed anyplace other than the receipt). She tried to call Uhaul but could not get through to anyone who could correct the order. She was told that Uhaul would call her to confirm the order. When Uhaul called to confirm on the 8th, they changed the drop off date (to the 18th) and delivery date (to the 24th) to allow Uhaul 10 business days to get the boxes to Virginia before the 10th and confirmed that two boxes would be enough by asking questions about the furnature and how many boxes. Two days before the move Kareem Davidson (303) 399-7010 called my fiancee to confirm the move and ask if she needed more supplies. He arrived on moving day (the 18th with two boxes and my fiancé looked at the boxes and said, “that doesn’t look like it will be enough space.” Kareem Davidson replied, “the movers know how to get all of your stuff in these boxes, they stack them all the way to the ceiling plus they’re bigger than they look from the outside.” Despite the fact no one responded when she tried for days to inquire about how much space she would need and the shipping time and everyone she did speak to prior to moving day assured her this was more than enough space, she discovered and the movers (not Uhaul employees) confirmed on sight there were not enough Uboxes on moving day the two UBoxes for a 3 bedroom house were not nearly enough. The Movers looked at the outside of the house and knew this was the case.
My Fiancé notified the local UHaul manager Kareem Davidson (who had a nasty temperament at this point) that we were short a Ubox and requested another Ubox. The office was unresponsive for hours and when, after calling several times, she did get in touch with Kareem Davidson again, he told her it “…wasn’t his fault this move was ‘pawned’ off on his store and he was there alone so he couldn’t leave the store.” He said he was hard to reach because “…he was trying to get in touch with the store originally responsible for the move because it was their fault and they needed to handle this and could handle it.” He said his “…store was too small for a job this big, he couldn’t get another UBox but they (the other store) can.”
Kareem even yelled at my fiancée about how he “…hated his job and would quit if he didn’t have kids,” this “…wasn’t his fault it was her fault” (even though she wasn’t placing blame) and he hung up on her more than once. Because of his irate behavior for now reason, hang ups and ignoring phone calls, the movers waited about 6 hours for another U-box feeling obligated to my fiancée because Kareem was giving her such a hard time. The movers were not paid for this extra time before the move or that day but called the next day for more money.
Kareem finally passed my fiancé off to the other store manager Mark Keen (303)286-2766 by giving her his phone number. She called him herself and he promised to provide the third box (at this point the movers have been waiting 4 hours for the third box Kareem said he was working on getting). In the process of scheduling delivery of the third box Mark Keen also said “…it wasn’t his fault” and also blamed my fiancé for the snafu, saying she “…should be grateful they’re trying to help her when she made the mistake of not ordering enough boxes.” Mark Keen showed up a little over an hour later with the third UBox.
Kareem sent an employee to pick up the UBoxes the next day (Sunday) which was not supposed to happen until the day after that (Monday). My fiancée woke up to a stranger hitching our things to his truck; he never knocked on the door to say he was there or ask if it was okay to take our things. Since my fiancé made arrangements for the boxes to be removed the next day she asked the UHaul employee (name unknown) why he was there today, because he said “…I don’t know, my boss told me to pick up these boxes today, you will have to talk to him about why.” My fiancé asked him to contact his boss for confirmation stating, “it’s okay if you have to take the boxes today” (because Kareem informed her previously no matter where there are she would still be able to access them any time until they’re shipped to Virginia). She told him she “…just wanted to confirm you are who you say you are and ask your boss why he sent you today instead of tomorrow.” The Uhaul employee contacted Kareem and Kareem screamed at my fiancé< “…I’m not doing this anymore. I had to leave church to talk to you.” and hung up on her before she could confirm why he was picking up the Uboxes a day early so she did not allow the stranger to take away our things. This is when she filed the first complaint with Customer Service.
Because the complaint was filed Regional Manager Mike Balu stepped in when my fiancé explained to him that Kareem and the Uhaul employee who came to pick up the boxes a day early scared her so she was no longer comfortable leaving all of our things on hitches on the street where anyone could hitch a truck to them and drive away. She also told Mike Balu about the yelling and hanging up and the entire story about Kareem Davidson and Mark Keen, and Mike Balu only said, “…well that doesn’t sound like Kareem.” She told him at that time she was “…not willing to work with either Mark or Kareem again.” Because they we rude. Despite my fiancé telling Mike Balu she did not want to work with Kareem Davidson or Mark Keen, Mark Keen was with the Regional Manager when he came to pick up the boxes an hour later…Mark Keen arrived before Mike Balu. She let them take everything away because she felt intimidated and pushed around for two days and didn’t want any more trouble from these men. Mark Keen being there made her feel that her argument wasn’t heard by Mike Balu. As Mike Balu removed the boxes he explained to my fiancé that someone would be in touch with her to give her something for her trouble.
My finacee received a call from Mike Balu’s representative offering to subtract $215.00 from the bill, this was a little more than half the drop off fee for the two boxes (this did not include the third box or shipping or the movers (also ordered through Uhaul but not Uhaul affiliated). My fiancé told her this would not be enough because now the movers were calling and asking for more money. Uhaul told my fiancée they were not responsible for paying the movers and my fiancé told them the only reason the movers stayed so long was because the Uhaul Manager Kareem Davidson was acting so erratic the movers wanted to be there for my fiancée to finish the job. She said she would talk to Mike Balu and have him call me back with his decision. Mike Balu called the next day to ask why she felt this was not enough money and she told him about the movers. He said he would look into this and call her back within 48 hours. Mike Balu did not call my fiancé back so she contacted customer service again to try and talk to someone else. This was the second complaint filed at customer service and they told her they would send this complaint directly to Mike Balu. The next day my fiancées credit card was charged for $208.00 which she did not approve because she was waiting for Mike Balu to return her phone call, she then filed the second complaint with Customer Service because she was told they would not charge her card without her consent. Customer Service also sent this complaint to Mike Balu.
Mike Balu had District Manager Susie TaFoya (303)-286-2684 (Kareem Davidson’s boss) to follow up. But there was no follow up there no one looked into the matter, Susie Tafoya was only calling to say “Uhaul considers this matter closed”. My fiancé informed her, “the matter was not closed because we still did not know how much this would cost and we did not consider the matter closed because we did not accept the offer they made but they took the money from our account anyway knowing we did not agree.” The District Manager Susie Tafoya began to argue with my fiancé so my fiancé said, “I don’t want to argue”, if you didn’t call to resolve this issue why did you call, if you’re only calling to argue with me then don’t call back this is too stressful, I’m only trying to do what’s right to make sure the movers don’t get stiffed, they deserve to get paid for their time, they would not have stayed that late if Kareem Davidson had handled the situation better. Susie Tafoya told my fiancé that this was her fault and she didn’t believe what my fiancé was telling her about Kareem Davidson. My fiancé told her to ask the movers why they stayed so long so my fiancé gave her the phone number to the movers and Susie Tafoya said she would call them and call her right back. 4 hours went by and Susie did not contact my fiancé so my fiancé called Susie’s Boss Mike Balu who read the notes and discovered Susie wrote in that my fiancé told her not to call her again and mentioned nothing about calling the movers to get their opinion of the days events. Mike Balu called the moving company and got no response so is waiting for them to call him back so that he can call my fiancé back but that was last Friday today is Tuesday so once again he has not called back as promised.
In the meantime, 7 days go by and we get the run around, file one more complaint with Customer Service because we get no status or updates when we call, nothing in writing on estimated shipping dates, the few times we get through, we get vague answers, told we can’t see our Uboxes and they say their computers are down when we try to get the new price including the extra Ubox. They wouldn't allow her to confirm her boxes were actually at the new store (with Mark Keen) until she went to the store on the 25th (6 days after Mike Balu and Mark Keen picked up the boxes) and even then they told her she had to wait …”48 hours so they could get them ready for her to see.” She confirmed the boxes were there on the 27th (Day 8).
When she complained about not knowing the price which prevented her paying and having the boxes shipped out to Mike Balu he is still making excuses for these guys and said Mark Keen was “…probably trying to give her a discount on the UBox rental and shipping so that’s why it didn’t show up online.” This was not the case because on the 27th she is told how much this will cost they charged us $101.75 more for the third box (compared to the other two boxes) and another $368 dollars in strange storage fees are still showing on the account online today.
We decided to just pay it to get our things shipped and out of their hands because until now they told her their computers were down and they told us we couldn’t schedule shipping until the shipping amount was paid but they wouldn’t tell us the amount for days saying their system was down and they couldn’t update with the new box information. On the 27th my fiancé was finally allowed to see her things and they told her the computer was still down so they couldn’t tell her the cost, so she left but they said they would call her with the amount because without paying that amount they couldn’t ship. My fiancé received a voice message from Lisa telling her the new amount due of $1571.75 and that they needed her to pay this right away in order to get our things shipped this week. This amount finally shows up online after over a week. Because they told us they could not schedule the shipping until the payment was made we call and call to make the payment we wanted to make the payment with a person instead of online to be sure they scheduled our Uboxes for shipping as soon as possible…they wouldn't answer the phone for hours to process the payment. My fiancée finally got through to Mark Keen, he took her card information and said he would process it right away…he even read the card back to her but later, when she called to inquire why she had not received the receipt email she was told by another employee that Mark told him they got disconnected before he could finish the transaction. I called and I was told Mark said he received the wrong card number from my fiancée. We were told someone would call my fiancé back and we didn’t want to wait so we tried to go through corporate to make the payment and they passed us back to the store. Lisa finally took our payment and said she couldn’t guarantee it but would try to get our things shipped out the next day (Tuesday the 28th – Day 10) but guaranteed it would be shipped by Thursday (the 30th – Day 12).
It's now May the 28th they say they will ship but what they say will happen never ends up happening. We’ve both tried calling today but my fiance’s calls go straight to voicemail and my calls get hung up on or immediately transferred to Customer Service. Now, two weeks later, we assume her stuff is still sitting in Denver because we have not received a conformation on shipping while we get the run around and are orally quoted shipping days and times they never honor. The manager of this place, Mark Keen first blamed us for not ordering another box before-hand then because we called customer service (after they screwed up) we are convinced that Mark decided to retaliate by dragging his feet, purposely ignoring phone calls, and overcharging adding storage fees (the longer it sits at their location and doesn't ship, the more they can charge). Customer Service has told us they receive several complalints about Mark Keen. The Regional Manager Mike Balu 719-640-5822 hasn't been any help and didn’t return phone calls as promised. Today (May 28th) we were again told her things would ship today, but judging by the past comments and deception of the manager Mark Keen, I seriously doubt that.
These guys are simply bullies who use deceptive business tactics, outright lies, and even verbal abuse to take advantage of people during an already stressful time of moving. On top of that, they retaliate against customers who complain about their terrible service and nasty attitudes. The cost of this move has almost doubled since we ordered Ubox online and her stuff hasn't even shipped yet!
Update: We are on day 13 (May 31st) and our things still have not shipped out of Colorado as promised. We filed complaints with the BBB and Consumer Complaints and are looking for a lawyer to help us get our things shipped from the Colorado Location

Do You Have a Complaint?

Submit a Complaint

Comments

There are no comments posted. Be the first to comment on this complaint

Do You Have a Complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Complaint Now

Business Profile Summary

  • U.S Government Grants logo

Company Statistics

  • Complaint Against U.S Government Grants
  • Complaints Filed: 33
  • Reported Damages: $22,878.74
Visit Complete Company Profile

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.