Family 1st Home Preservation
Complaint 245773 Details

We have been Contacted by Family 1st Home Preservation Services in November of 2012, in order to refinance our home and get a lower monthly mortgage payment. We were skeptic, but then were assured how the process works. We followed instructions as to how submit what.

The introductory letter came from Perry H. Simmons CEO/founder, explaining to us what to expect and getting started.

We were asked to pay 2 times $1097.50. First payment was to be submitted in December 2012, and the 2nd payment in January 2013. So the 1st payment to them was submitted on 12/72012 for $1097.50 and the 2nd payment was submitted 01/07/2013 for $1097.50. We were then assured that all is good and we were asked to submit. monthly bank statements and monthly paystubs. In March 2013, we were askeded several times to submit the monthly packet, as we were told, it has not been received. We were then finally told it has been received. Most of the time we were in contact with a Nathan, which informed me continousely that all is good and everything is submitted to the under-writer, that we were to hear anytime from them. Another person we were in contact with, was an Angela. I have made myseld an email-file from the beginning and I have kept most of the communication, as well as copies of mai,ed and faxed documents. I have a printout of the Check delivery via fedex.

On 5/24/2013, I then sent Nathan an email, wondering about the status on our re-finance, and since we have not heard back from him, I resent him the same email on 5/28/2013 and again today 5/29/2013, kindly requesting a response. To my complete surprise and shock, the email-postmaster kicked the email back, it also kicked it back from the other 2 contact people I had cc'd the email to.

Coming home from work today, I entered the "Family 1st Home Preservation Services" in the internet searchbar, in order to contact them via 'contact', only to find out that they do not exist, and/or to stumble upon THIS company. Now I know we have been ripped off, and I am fearing that we are not getting our money back. We are now so far behind in our mortgage, and we have no clue on how to get our money back.

Please feel free to contact us for any questions and or further information needed in order to prosecute, and take this false, cheating company to court and have them prosecuted to the fullest extend of the law.

WE are a hard working American family, paying our taxes, raising two children and we wer ripped odd horribly. We could have used that payment to continue paying our Mortgager (Flagstar-Bank).

All we wanted to do is lower our monthly mortgage payment, catch up on other bills and to fix our credit record and move ahead in our life. We have now received a bill from Flagstar for $7000+, expecting us to pay this. We have no way or means to pay such a bill. This statement is copy and pasted also into a letter TO FLAGSTAR, in order to explain our situation.

Thank you for your time, hopeful help and resultion to this unfortunate RippOff