ARO 2011 and TrialPay
Complaint 24571 Details
- Date Occurred: 10/04/2013
- Reported Damages: $30.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
I needed anti-virus software for my computer. I googled anti-virus and ARO 2011 came up because they had a free trial downloadable version. Then when I went to download, ARO said my computer has over 3000 errors which the trial version can't fix because only the paying version can be fixed. I was not going to purchase and they said wait, if you order from our partner TrialPay, you get the paying version for free. So I went through TrialPay and decided to go with United Way thinking that I'll donate some money and get the software, we both win.
When I downloaded the software, I realized that this software does NOT have anti-virus capability. I called ARO 2011 and they told me they didn't have anti-virus software. They were happy to refund my money but because I went through TrialPay, I have to go to TrialPay to get a refund. The only way to contact TrialPay is through e-mail. There is no number to call. So I e-mailed them twice begging them for a refund. I only heard back once but they have not refunded my money yet. They did ask me if I wanted them to proceed with the refund but after I replied yes please do, I have not heard back. I've e-mailed them once more but still no word. So I have not received any refund and I'm stuck with software I can't use and I still do not have anti-virus software for my computer. I'm out $30. I feel that I have been scammed and ARO 2011 falsely advertised their product. I would warn everyone not to fall to their trap. I will never do anymore trial pay or buy ARO 2011 ever again.
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Business Profile Summary
- Complaint Against TrialPay
- Complaints Filed: 93
- Reported Damages: $7,647.86
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