eFixNow
Complaint 241665 Details

  • Date Occurred: 05/12/2013
  • Reported Damages: $150.00
  • Username: Heber Murphy
  • Location: Utah

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My 93 year old mother's access to AOL email was somehow blocked and she was directed to efixnow; whereupon they took her atm card via telephone and charged her $150.- to fix her Mac. (ON MOTHER'S DAY!)
Does this sound OK to anyone?
here's the log of what they did:
[6:53 PM] Connecting...

[6:53 PM] Connected. A support representative will be with you shortly.

[6:53 PM] Support session established with Heber Murphy.

[6:53 PM] You have granted full permission to Heber Murphy. To revoke, click the red X on the toolbar.

[6:53 PM] Remote Control started by Heber Murphy.

[6:57 PM] Heber Murphy has sent a link: https://efixnow.com/buy/index.php?cart=2b90a94ea69fec6e90fa4891d25cf20e

[7:04 PM] Connecting...

[7:04 PM] Connected. A support representative will be with you shortly.

[7:04 PM] Support session established with Heber Murphy.

[7:04 PM] Remote Control started by Heber Murphy.

[7:06 PM] Connection lost. Attempting reconnection...

[7:06 PM] Remote Control by Heber Murphy stopped.

[7:06 PM] Connection closed. Attempting reconnection...

[7:06 PM] Connecting...

[7:06 PM] Connected. A support representative will be with you shortly.

[7:08 PM] Connection closed. Attempting reconnection...

[7:08 PM] Connecting...

[7:09 PM] Failed.

[7:10 PM] Connecting...

[7:10 PM] Connected. A support representative will be with you shortly.

[7:16 PM] Support session established with David Beasock.

[7:16 PM] Transferring session to another technician...

[8:40 PM] Support session established with Brandon Pedroza.

[8:40 PM] Remote Control started by Brandon Pedroza.

[8:42 PM] Connection lost. Attempting reconnection...

[8:42 PM] Remote Control by Brandon Pedroza stopped.

[8:42 PM] Connection closed. Attempting reconnection...

[8:42 PM] Connecting...

[8:43 PM] Connected. A support representative will be with you shortly.

[8:43 PM] Support session established with Brandon Pedroza.

[8:43 PM] Remote Control started by Brandon Pedroza.

[8:48 PM] Connection lost. Attempting reconnection...

[8:48 PM] Remote Control by Brandon Pedroza stopped.

[8:48 PM] Connection closed. Attempting reconnection...

[8:48 PM] Connecting...

[8:48 PM] This session has expired and can no longer be used. To start a new session this applet must be downloaded again.

[10:30 AM] Connecting...

[10:30 AM] This session has expired and can no longer be used. To start a new session this applet must be downloaded again.

[7:59 AM] Failed.

[7:59 AM] Connecting...

[7:59 AM] This session has expired and can no longer be used. To start a new session this applet must be downloaded again.

[1:23 PM] Connecting...

[1:23 PM] This session has expired and can no longer be used. To start a new session this applet must be downloaded again.


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Comments

  • Howard
  • Howard SBID #f8fb791c77
  • Posted 06/21/2013
  • I have posted on a different site the same thing but here goes again... I used efixnow and can say the the entire experience was great! I am in my 70's and understand these youngsters that are upset that their parents or grandparents had to pay for help, however if you spent more time with your parents/grandparents maybe you could have fixed the computer for them and they would not have had to find someone to help them. I too have children and I'm sure they could have helped me but I didn't want to bother them so I payed efixnow to do it for me. All I am getting at is if your parents/grandparents feel they got scammed or ripped off why aren't they posting themselves? Sometimes it's just easier to pay someone to get things done asap rather then wait for free help :)
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  • Dave
  • Dave SBID #f8fb791c77
  • Posted 11/20/2013
  • Efixnow
    14670 Pony Express Rd.
    Bluffdale, UT 84065

    Bob,

    My name is Dave and I’m a supervisor for Efixnow’s Customer Service / Dispute Resolution Department. I would like to assure you that I hold our customer service experience in high regard and am disheartened to hear you feel your mother was taken advantage of.
    We are a legitimate United States based company within the state of Utah. We provide services for a wide variety of personal PC issues based solely on our clients requesting those services.
    If the services provided to your mother were in anyway less than expected or contracted for, I would like the opportunity to review the work completed to verify services were rendered as expected.
    I have a variety of information at my disposal including call recordings; video documentation and client record documentation that provides me the opportunity to fairly and accurately assess each client’s experience with Efixnow.
    Though I cannot guarantee 100% satisfaction to all of our clients I would appreciate some of your valued time to review your mother’s particular case with you.
    I can be reached at 800 704 8416 Ext. 4336 Monday through Friday between the hours of 7:00 AM – 3:00 PM MST.

    Best Regards,

    Dave
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Business Profile Summary

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Company Statistics

  • Complaint Against eFixNow
  • Complaints Filed: 10
  • Reported Damages: $1,701.00
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