GreatCall
Complaint 241340 Details

This phone just stopped working. Called the Co. and they
said (without seeing it) that it was the battery. Said battery
was hardly used, as the phone was new. I bought the new
battery, and of course, it didn't work. Called again, and the
said to return it to the company. Rep called me on 2 May and
said the phone had gotten wet (Not Not true) and would have
to be replaced at a cost of $79. This phone was still under
the l year warranty, but no matter to them. I asked for it to
be returned, and the service stopped. Saw the next day that
they charged by credit card another month. I then cancelled
the credit card, and they refused to return the call unless
I send them money for postage. Now I am into the phone,
a new battery, $26 for a monthly charge, and the cost of
returning it to them, and have no phone. I will keep trying
to find an agency to stop them, and I will!