Express Platinum Card
Complaint 23391 Details

My account was debited $99.00 and made it overdraw. I called to get a refund and cancel my account. They said they would cancel my account but it was non refundable. I said that they did not tell me that this was not like a regular card and you can only use it online. All I was told was there was a $19.00 charge, I was never told about a $99.00 charge and I would not have agreeed to that. I did not aurthorize anything to be taken out of my account. They said they readthe terms exactly and if there was anything not mentioned or wrong then someone would have come on the line and stopped the process. I asked for a manager and that person said that he was the manager for today. They just kept saying that I did agree to all the terms and I said no I did not. They stole money from me.