NoMoreRack.com
Complaint 231141 Details

I bought sheets from nomorerack.com in 2012, but when they
arrived, they were torn. I emailed the company and after extensive discussion,
they finally agreed to refund my money. However, they insisted that I pay for
shipping to return the product. Prior to doing this, however, I did get the
following email statement from Thet, their company representative:

” As per your request, I have this noted that the shipping
cost and the damaged returned item will be refunded back to your original mode
of payment used. Kindly provide us a copy of the tracking number and receipt so
we may be able to reimburse the shipping cost. I apologize for all the inconvenience
this may have caused. “

After I received this email, I went to the post office, and
paid for return shipping. I then sent in a copy of the receipt, and asked for
my money back. They then refused again however, stating that they could only
give store credit per their policy. This was a direct contraindication to this
email from Thet, their representative. At this point, I became very frustrated,
and decided to report them to the BBB. I also went online for the first time to post reviews on consumer protection websites such as scam report and ripoff report.

They then asked me to contact them so they could be of
service. I found it interesting that they completely ignored all my earlier contacts asking for service, but I nonetheless tried to contact them again. I sent yet another email to them as they
requested. I received the following response from Al stating “ We do apologize
for what happened. At Nomorerack, we always go the extra mile for our
customers. Due to this we will be happy to refund you for the fee back to your
account, however we do kindly ask if you may provide us with a paypal account
so we may refund the funds there.”

I wasn’t thrilled with this option, as paypal charges me a 3% processing fee, but since it would have been minimal, we began discussing getting me my money back this way. However, I then received emails in direct contradiction to Al’s email a few days later stating they would not refund my money via paypal, and would only do store credit. I sent them an email asking if they were honestly going
to ignore the earlier promises made to me by both Thet and Al, and Anne Marie’s response was as follows “Honestly, yes. I consulted my resources, utilized everything we can however we really have to follow the policy.

I find this company to be horrible and I really do not see how it is legal for them to not honor promises made in writing by their employees. They owe me $13.86 in shipping costs, and are refusing to refund my money. Store credit is not acceptable. It is not repayment.

Check out their ratings on BBB, and beware, they have now created 3 separate compaines on BBB, so look at all of them. This is new, and I suspect they did it to keep people from seeing the initial, really bad reviews. DO NOT BUY FROM THESE PEOPLE! DO YOUR RESEARCH!