HotelsOne.com,
Complaint 230024 Details
- Date Occurred: 04/01/2013
- Reported Damages: $348.04
- Location: Holiday Inn Bloor & Yorkville, Toronto. Canada
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Approximately 28th March 2013, we booked two nights at the Holiday Inn Bloor & Yorkville, Toronto,for 5th & 6th April 2013. (Booking number 112784954). Two days later we were informed of a death in family, requiring our presence in New Brunswick. Subsequently, I emailed on the First of April, and informed Hotelsone of the situation. Requested a 'Cancellation' according to their terms, that required at least twenty-four hours notice. To-date there has been no reply to my email. Please help.
- Anonymous SBID #cabd355956
- Posted 04/14/2013
Comments
- HotelsOne SBID #653fdd4f34
- Posted 04/15/2013
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Dear madame or mister,
Condolenced with the loss of your family member and thanks for your message, booking number. We'll look into the details of your booking and contact you with a solution when you're entitled a refund.
Kind regards,
Hotelsone.com -
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- HotelsOne SBID #653fdd4f34
- Posted 04/16/2013
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Dear sir/madame,
We can't see that we have any cancellation request against the booking. We can get this refunded, but would be interested if you received the auto response from us giving the system case ref - should be something like M-xxxxx. Can you email us that number to [email protected]?
Thanks and regards,
Hotelsone.com -
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Company Statistics
- Complaint Against HotelsOne.com,
- Complaints Filed: 79
- Reported Damages: $19,494.71
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.