HotelsOne.com,
Complaint 228699 Details

  • Date Occurred: 04/10/2013
  • Reported Damages: $65.76
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On Apr. 7th, I reserved a room for one night at Super8Charlottesville (VA) for Apr. 11th. They advertised "free cancellation". Today, Apr. 10th, I found out I would not be able to go because the person we intended to visit couldn't see us. It took 3-4 minutes to find "My Booking" link on HotelsOne's web page because it was in yellow on the page advertising the international cities where they have hotels. When I found and clicked "My Booking," I was informed that my reservation couldn't be cancelled and to contact "Customer Service". I had to search for a phone number to call Customer Service. Only an international number was listed on my reservation confirmation e-mail. By the time located and called the number and spoke with (after being put on hold) Customer Service, it was 4:05 and they told me that I could not cancle the reservation because it was after 4:00 and that I would have to pay the full fee. Nowhere on the website or on my confirmation e-mail was a time listed by which I had to cancel or the statement that I would have to pay the full fee for the room if I cancelled after their (unstated) deadline. HotelsOne said this was the policy of the Super8 motel in Charlottesville. I then called the Super8Charlottesville and they said they had my reservation listed and that I could cancel it because I had free 24-hour cancellation but I would have to contact HotelsOne. When I tried to call HotelsOne back, they had already cancelled my reservation.
I'm not happy to pay $65.76 for nothing especially since the company did not make the specific rules clear nor did they provide a clear information of how to contact them re a refund.
Kathleen Kirk-(Personal Information Removed)

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Comments

  • HotelsOne
  • HotelsOne SBID #653fdd4f34
  • Posted 04/15/2013
  • Dear madame or mister,

    We're sorry that your booking through our website didn't go as planned and you experienced unclear regulation. Can you please email your booking number to [email protected], so we can look into the details of your booking in order to solve this problem?

    Kind regards,

    Hotelsone.com
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Business Profile Summary

  • HotelsOne.com,   logo

Company Statistics

  • Complaint Against HotelsOne.com,
  • Complaints Filed: 79
  • Reported Damages: $19,494.71
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