Servepro
Complaint 224879 Details

  • Date Occurred: 01/26/2013
  • Reported Damages: $12,737.89

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My basement apartment flooded so I called servepro in West Knoxville, their service men were at my home within 3 hours. Upon arrival I explained to them that my husband has passed away in December, I lost my job and only wanted them to stop the water from overflowing from the toilet and shower (they are connected closely on the same line) no other drains were affected. After looking over everything I was told not to worry that my insurance company would take care of this as he knew it was a clog in the line beyond where the shower and toilet were connected, I was relived and they told me they would take care of me, and explained how to file my claim. they stopped the water, cut out the carpet and dried out my basement, above and beyond what I had asked. I had my adjuster come out a week later, showed him where my septic tank was located (at the highest point of my yard) then got 2 estimates to fix my basement apt, took the lowest one and sent it in to the insurance company. I heard nothing back for 11 days, I had one more overflow and called my uncle to come see if he could fix it, he had to remove the toilet and run a snake into the pipe to pull out the clog. Finally my insurance company told me that SERVEPRO told them that my flood was not caused by a clog that it was caused by the septic tank since it was coming from the shower and toilet, I explained that the shower line was connected to the toilet line and they are quite close, also told them what the servepro service men had told me, and they said they had to go by what servepro told them. I got stuck repairing my basement apt, replacing ruined furnishing, walls and base boards, new carpet, tile, new pad, new paint, to the tune of $11,000.00. Then received a bill from servepro for $1,737.89. I have called servepro and spoke with a receptionist 6 times, I was told every time that a supervisor would be calling me back, she gets ruder with every call. I still have yet to receive a call back just the same invoice letting me know they will be charging me 1.5% interest and $5.00 monthly service charge to my unpaid balance. Now I am a single parent with 4 kids and still not back to work since I spent 2 months at the hospital with my husband before he passed away, and sadly they did not listen from the start, gave me a big lie to get in and do the work they did and now will not return a call!!! please help!

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Business Profile Summary

  • Servepro logo

Company Statistics

  • Complaint Against Servepro
  • Complaints Filed: 1
  • Reported Damages: $12,737.89
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