Your Money Finder
Complaint 22017 Details

I received a letter to my new address (within the last month) from Your Money Finder saying that my membership is active and payment membership fee has been taken. £74.79 I have recentely moved and havent changed any address yet as in the last few weeks. they make reference to a membership made 07/05/11 I wasnt not at this address or planned to move to this address at this time.

I called my bank they said they couldnt get involved as I have previuosly had dealings with loan company that they could see on my account!!! which isnt even in my name and is for a friend. Now also on the letter they ironically give an IP address to "combat fraud" although I have traced this address as it is not my IP address and is another adddress in Birmingham. The police, Barclays and consumer direct refuse to do anything. I cannot find an FSA registration number and the name of this company is available to take, they are not registered company and also are unable to provide evidence otherwise (on several calls and my email I have requested this, each time response is a manger will call you back with that!!) as i work for a finanical company i know any call centre should have the FSA number to hand for any customer. They also refuse to let me speak to a manager. My bank want a written letter from them advising it is an error! (as if !!!!) consumer direct (trading standards) they say I need to give 28 days from letter sent to them.

This is where it gets more interesting when I called them last Wednesday they said send a request in writing to this address "your money finder.me ...blah blah " stating why you want a refund and they will more than happily reimburse me so I write a letter email and post to the adress given over the phone a Birmingham address and also same address on letter received. The email response received the next day saying someone is look at it and will respond. I then receive an automated response saying lenders ready and to send off to get a loan !!! I clearly stated in my letter and email i was disguisted with how this could happen and want full and immedicate refund and that i have never heard of the company i sent an even more irrate response back and today received my letter sent by post to say "addressee gone away"

They have now told me a refund was authorised on 19th (even though an email wouldnt suffice last week and they have not received any written correspondence to request a refund which i was under the impression had to happen in order for a refund to be made.!!) they have said payment will be made within 7-14 working days but then it lies with my bank??? surely if they creditting my account my bank is irrelevant on what action they take! Yet payment was taken immedicately from my account!

I then questionned what address she was at and the call was ended by her. I called back (all 0845 numbers let me add so making money from that also!) another girl answered i went through the same thing she refused to transfer me to a manager as they would only tellme the same thing, i said that was fine wanted to speak to manager. This also fell on deaf ears, I then questionned the address she confirmed that to be the address but... now this is funny.....!!!!! I had put the exact adress but aswell as birmingham put West Midlands the girl on the phone told me thats why the letter got returned as its not west midlands it is birmingham. I had repeated this and was at work on lunch everyone laughed. I asked the girl what county Birmingham is in. and she was unable to answer. Birmingham is in West Midlands !!!!

I then asked her why there are so many scam reports on the internet regarding the company her response was "that is irrelevant to your case " - Laugh out Loud moment again! I said it is completely relevant as they are reporting the same as me so its not just happening to me but a number of people. again the call was terminated.

I called the local police station again they are not able to get involved my bank say IP address means nothing as i could have gone to another computer!!? whatever happened to the customer is always right!!!!! PLEASE HELP