Jackpot Grand Casino
Complaint 218043 Details

a few days before the 7/3/2013 i opened a real account with jackpot grand casino,for a week i was playing for fun.i had deposited $21.00 with my mastercard, they gave me bonus money of $84.00 total $105.00 I played all day & still had a bal of $100.00 i went to live chat spoke to whitney,at first she said i can't get a refund something about playing out the bal before claiming refunds,i asked her many times to explain but she kept giving me the run around, next thing she told me i had to send in proof that i am the owner of the mastercard.i didnt know how to do what she wass asking me to do through email so my reply was this is to hard i will play out the $100.00 then close my account.so i did just that because i was so angry,that they would gladly take my money but not payout,anyrate i got down to my last $3.00 & won $162.00 my balance is $214.00-- 7/3/2013 my carer helped send to another live chat person ashley,we sent him the proof & details & still got the runaround.and all through the games they bring up a little box asking for the 2nd deposit,i spent more time getting rid of thier notice logo.anyway i will need to play soon as i have read other complaints that they close the account, for many reasons