Jackpot Grand Casino
Complaint 218043 Details

  • Date Occurred: 03/07/2013
  • Reported Damages: $214.00
  • Location: not sure
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

a few days before the 7/3/2013 i opened a real account with jackpot grand casino,for a week i was playing for fun.i had deposited $21.00 with my mastercard, they gave me bonus money of $84.00 total $105.00 I played all day & still had a bal of $100.00 i went to live chat spoke to whitney,at first she said i can't get a refund something about playing out the bal before claiming refunds,i asked her many times to explain but she kept giving me the run around, next thing she told me i had to send in proof that i am the owner of the mastercard.i didnt know how to do what she wass asking me to do through email so my reply was this is to hard i will play out the $100.00 then close my account.so i did just that because i was so angry,that they would gladly take my money but not payout,anyrate i got down to my last $3.00 & won $162.00 my balance is $214.00-- 7/3/2013 my carer helped send to another live chat person ashley,we sent him the proof & details & still got the runaround.and all through the games they bring up a little box asking for the 2nd deposit,i spent more time getting rid of thier notice logo.anyway i will need to play soon as i have read other complaints that they close the account, for many reasons

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Business Profile Summary

  • Jackpot Grand Casino logo

Company Statistics

  • Complaint Against Jackpot Grand Casino
  • Complaints Filed: 7
  • Reported Damages: $5,352.00
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