Prison Call Solutions
Complaint 21656 Details

  • Date Occurred: 08/30/2013
  • Reported Damages: $63.90

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I was looking for a cheaper way to receive calls from my husband who is in jail. I went through prison call solutions. They neglected to tell me that the company my husband will make calls through can charge me with a felony and my husband would lose phone privileges if I was found to be using a number that masked my real phone number. I called and told prison call solutions this and they said they would make me a fake phone bill to send the company. They then told me to call back and use a different name. I told them that I had to use my credit card to make a payment on the account and they said to use a different name and my credit card. I have emailed them wanting my money back and they refuse to refund the money. I do not know how to get the money back. This company is very fraudulent. I finally received an email stating they would not refund my money. This email finally received after numerous calls to them only to get a voice mail and sending them emails. They never returned my call within 4 business hours like stated on their answering service.

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  • Angelica
  • Angelica SBID #bc2268c128
  • Posted 10/09/2013
  • We need to get this company removed from Google so that it can no longer scam innocent people of their money, what they are doing is illegal and can potentially get consumers in a lot of trouble.

    Click the link and please report them to Google!
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  • Debbie
  • Debbie SBID #3bafb504fe
  • Posted 10/19/2013
  • I have been looking for ways to receive phone calls from
    the jails and prison. After reading what happened to you I'm not so sure on which way to go. At least I know not to use prison call solutions. There is another company I found on google called Jail Call Solutions that I was looking at. Now I'm curious on whether they do the same thing. I can't find anything on them on the BBB website so until I do I'll just continue to use the calling cards. You can go to the phone service that is used at the prison and set up an account that way which is also cheaper than using collect calls. You can do the same for someone in jail.
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  • Angelica
  • Angelica SBID #bf528b4178
  • Posted 10/20/2013
  • Hey Debbie,

    I really wouldnt trust Jail Call Solutions, i have a really good feeling that they are one and the same. I am going to be moving forward and reporting this company as soon as i have a free moment, to

    what they are doing is Illegal and unjust. Please be very, very careful. I now go directly through the prisons phone provider. I do plan on taking every step possible to have this company shut down. I am also going to be writing Google voice so that they are aware that this company is SELLING their FREE Numbers!

    Good luck on your quest.
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  • Lisa
  • Lisa SBID #b75758440e
  • Posted 11/03/2013
  • Thank all of you who submitted their bad experiences with this Prison Call Solutions. I was going to go ahead and start an account. I just kept going back to the Home page and Questions page because something inside told me this sounds too good to be true. So I went on Google and asked if it was a legitimate company, and then forwarded to this site. I am so grateful for finding out beforehand that they are a scam. I am sorry for those who lost money due to these greedy scam artists. I will do all I can to report them also, and hope they are not getting more and more victims in the meantime. Special thanks to Angelica for this post.
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Business Profile Summary

  • Prison Call Solutions logo

Company Statistics

  • Complaint Against Prison Call Solutions
  • Complaints Filed: 90
  • Reported Damages: $6,200.92
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