HCGExtreme.com
Complaint 21639 Details

A free HCG Xtreme Trial Offer was ordered online on July 7, 2011. They have taken the website down but at the time I ordered this trial offer, and the ONLY reason I went to this site, it stated in several placed "NO RECURRING SUBSCRIPTION". A shipping charge of $4.95 was charged to my Visa credit card. I realized approximately 3 weeks later when going over my Visa banking statement that I had never received these trial drops. A Google search suggested this was a scam. The website had been taken down so I had no phone number to contact them. On August 18, 2011 I realized that $79.95 had been taken out of my bank. Info on statement for that charge was 033606HCGXTREME 877-475. I immediately called my bank. They cancelled my Visa card and at that time gave me the contact number they were given (877-475-7497) and told me the money had been paid to company on July 29, 2011. I called that number, was asked if I ordered online and when I said yes was told to call 1-800-969-0160. I spoke with customer service at that number, told them I had received NOTHING from them and wanted my $84.90 back. They argued that I should have called to CANCEL. I asked where I would have gotten that number and told "in the trial drops". I did not received them I told them AGAIN. I informed them at that time that I wanted no part of this scam and wanted my money back immediately. Told this was "escalated to a supervisor to locate a tracking number and they would call me back in 3 business days or less". No call back so I called again to the 800 number, that was on August 25, 2011. Told at that time they had SHIPPED OUT MY TRIAL DROP ON August 24, 2011! This was a week AFTER I told them I wanted nothing to do with them and only a REFUND. The guy told me the shipment should be here that day, for me to call back for an return number from their company, then to take the package and mail it back to them. He said they would issue a refund for only the $79.95 because the $4.95 went to the USPS. As of today, September 8, 2011, I had not received ANY package from these people. They have had my $79.95 for well over 40 days now, and the $4.95 for shipping over 60 days. I called again today, September 8, 2011 and told they would "escalate this to management and obtain a tracking number, calling me back in 3 business days" - AGAIN a ploy for more time! These people are a scam, I see thousands of complaints on this same product that people are not receiving even the trail offer. I feel they DID take this $79.95 illegally due to the fact they stated on the "now gone website" many times there is NO RECURRING SUBSCRIPTION charges. I read everything very closely and did not see where there stated there ever would be recurring charges. At any rate I am out $84.90 of my money for a product I have never received. I do not feel they ever mailed anything in early July, NOR did they mail anything on August 24, 2011. It doesn't take over 2 weeks to received a package. Their customer service is taught well how to stall and lie. AGAIN today they can provide no tracking number and are blaming this AGAIN on the USPS. shipping and were ignored. They will NOT call you back. I will not call THEM back, it is now over 2 months since this all began and they have no intention of refunding my money for the "phantom package" *sent* - more than 3 times according to them but can provide no tracking number for ANY package sent EVER! I just want my money refunded....in essence this is flat out THEFT!