Complaint 212751 Details

  • Date Occurred: 01/31/2013
  • Reported Damages: $2,270.40
  • Location: Boston, Mass.
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered an adjustable bed from Olejo inc. on Dec.31, 2012. Actually I ordered one and my father additionally ordered on all in the same phone call. Our original sales person was Daniel, who had to leave for the day so our new sales person became Marcello. Also in the purchase of this bed we paid for White Glove delivery and set up. This was important to both of us {myself and my dad as we both do not have any man power to do this}. This White glove delivery cost us an extra $199.00
We finally received a phone call on Jan. 29, 2012 that my bed would be delivered the next day between 12:00and 4:00pm. As well my father received his phone call alerting him his bed would be delivered as well the next day between 8-12:00 pm.
The next day I receive a phone call @ 7:57am telling me they would be at my house within 20-30 minutes. I responded my window of time was told to me between 12-4:00pm, I explained I was sick and had been for the last 8 days with the flu and I could not be ready in 20-30 minutes. My husband had left the house and was coming back around 11:00am to get the room ready for delivery as well to be here for inspection as I was still very weak from the flu. With a couple of phone calls back and forth they finally said they would be at my home between 2-4:30., and at my father’s home between 12-2:00pm.
They did not arrive at my home until around 8:00pm. It was pouring rain out. They sent two young men, didn’t have any idea what so ever of what they were supposed to do. They never laid down any drop cloths, and dragged boxes with their wet feet and wet packaging through my home. When they did bring the packages up the stairs into the bedroom, they laid them down on my white carpets and stained the carpets all over. I two 10x12 foot carpets in my bedroom and instead of protecting them or rolling them up they just destroyed them with their carelessness.
After the items were brought into my home, one of the boys left my house stating to me he was not staying in my home as I had the flu. I went so far as to explain to him I had been on flu medicine for the last 6 days and I was no longer contagious, as well I would never want anyone to catch what I had. Well he really didn’t care, he left and I guess sat in the truck and left one fellow in our home to do the whole set up. Now he did not have the proper told, so my husband went down stairs to get some tools and then my husband had to help him with the set up. During the set up, 4 cross boards had to be unscrewed, after unscrewing them with my husbands help, one was a bit stuck. Instead of using his hands, the young man used his feet and kicked it off, breaking our bed rail. He apologized and said oh I’m sorry; I should have used my hands. I had even just commented to him how large his feet were and he said yes my mother always says the same thing, his feet area s size 13. Anyway, the broken rail was not noticed until 2 minutes after he left our home. He was so much in a rush, and was making my husband so uncomfortable my husband tipped him and he left.
As soon as he left my husband felt the bed was not together and looked and found the broken pieces. My husband immediately called the young mans cell phone number as they were probably just leaving the front of our home, but they did not pick up. So next my husband called the subcontracting company and spoke to the owner explaining exactly what had happened, he said get an estimate for a replacement piece. and call me tomorrow.
Well we tried the next day to contact Moosehead Furniture in Maine where the bed was made, only to find they went bankrupt in Dec. 2010. We paid $7,000.00 for this bed, which was custom, made for us about 6 years ago. So now our only alternative was to find a woodworker who could fabricate a piece to match as best as possible, which we did at a cost of $800.00
My husband got the estimate of $800.00 for a fabrication of a new bed rail, and then called the owner of Gomans Moving Co.,It was a completely different story now, now the owner was saying his man never kicked our bed.
Now we went a bit further and contacted the white glove delivery service{ http://www.nonstopdelivery.com} that I guess Olejo contracts for delivery. I did put in a complaint with them as well, and have received no communication.

The next day I needed to order a different bed piece, and my father told me I needed to complain to Olejo, after making all attempts with the delivery service to no avail. I said I am so tired from this flu dad, I have no energy, and he convinced me I must do so. My father stayed on three-way conversation with me in case of any intimidation.
The person I did get to speak with was Daniel, after explaining the whole story to him, he basically laughed in my face and said well even if we put in a claim, maybe after 3 months you will get a response which will probably be no one will pay for the damage. After how his indifferent treatment of the damage done in my home, I then said I did pay for this with my credit card, which he only laughed at further saying you actually think you can put a claim in with your credit card? I then decided this was of little use to me, I said thank you, sent him over pictures of my broken bed via email and decided to put a claim in with my credit card company.

We also spent a good part of a day getting rid of the stains on the rug s to no avail, so I didn’t want stained carpets in my bedroom, so I ordered new ones at a considerably less price tag to replace the two stained carpets.

My bed when purchased was $7,000.00, my carpets when purchased were $1,000.00 each.
I am looking to get the $800.00 for the bed rail to be fabricated, forgoing my bed as original, and for payment of the two new Rugs which I ordered from Ballard Designs for $639.20 each with a total of $2,078.40 to cover the damages caused in my home. I additionally feel I should be compensated for the white glove delivery fee, which I had to pay and did not receive as well, bringing the total I am seeking to recoup to $2270.40. If not then they can take their merchandise back, but only after my fees for damage are paid in full.

This is a horrible situation when you pay for white glove delivery and they come into your home and destroy items in your home {possibly because of rushing, and weather, as well as no knowledge of the items they were delivering}. And then after speaking to three different entities about who is responsible for the damage, I only get met with intimidation as well as laughing in my face.

Do not buy anything that has to be delivered by this company , as they will come into your home, not perform the setup, leave that to you as they are to inexperienced to do much more then try to read the setup instructions without enough man power to even perform the setup.

Then they will damage your home and when you try to have the situation rectified they will laugh in your face, and basically tell you it will never happen{in a sarcastic way}why not they have your money.

Their motto is GTFM{get the (Inappropriate Content Removed) money} then let the consumer fend for themselves!


  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 2,270.40

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Business Profile Summary

  • Olejo, Inc. logo

Company Statistics

  • Complaint Against Olejo, Inc.
  • Complaints Filed: 20
  • Reported Damages: $7,984.29
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