NetSpend Corporation
Complaint 211241 Details

  • Date Occurred: 02/12/2013
  • Reported Damages: $7,655.77

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I had my taxes deposited from TurboTax to a NetSpend card that TurboTax uses. I had my funds deposited to my account & later that day when I tried to use it my purchase was declined. When I contacted NetSpend regarding this matter I was told that my account was frozen due to a rash of identity thefts going around and that I would have to submit proof of identity with my social security card, ID, and a utility bill. I did as instructed and told it would take 24-48 hrs; well it has been BEYYYONDDDD that time frame & no money yet. I have talked to numerous reps & when I ask to speak to a supervisor I am placed on hold for over 2 hrs until I get tired or my battery dies on my phone. I have even called from 2 different phone lines in hope of getting lucky. NOONE speaks proper English & every rep tells you something different than the 1st. All I want is MY money & I will NEVERRR deal with this company again....I have even reported this to BBB. Please DO NOTTTTT use this company because it is a COMPLETE rip-off.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 7,655.00

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Business Profile Summary

  • NetSpend Corporation logo

Company Statistics

  • Complaint Against NetSpend Corporation
  • Complaints Filed: 26
  • Reported Damages: $38,455.77
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