HotelsOne.com,
Complaint 206559 Details
- Date Occurred: 01/31/2013
- Reported Damages: $101.97
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We were booking a Park and fly room in Detroit at the Springhill Marriot. An hour or so after booking we discoverd that the booking did not include parking.Through the booking process something happened and a room with no parking was booked. My wife called HOTELSONE, she was treated very rudely and told by the employee and the supervisor that there was nothing they could do. We were just trying to upgrade to a more expensive room with parking included. This would conceivabbly brought more profit to the transaction, but no we would have to pay the entire amount and then book another package. Good business sense if you do not want repeat customers.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 101.97
- Rick2008 SBID #b06673636b
- Posted 02/01/2013
Comments
- HotelsOne SBID #f8dee93321
- Posted 02/03/2013
-
Dear Rick,
We're sorry this happened to you. An upgrade should have been offered to you. Can you please email your booking number to [email protected], so we can help you?
Thanks an kind regards,
Hotelone.com -
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Company Statistics
- Complaint Against HotelsOne.com,
- Complaints Filed: 79
- Reported Damages: $19,494.71
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