JustFab.com
Complaint 203258 Details

  • Date Occurred: 12/01/2014
  • Reported Damages: $39.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I've had the same problem as everyone else. Was charged $39.95 for shoes that I never ordered. When I tried calling them, I was on hold for well over one hour. Then, the live customer service rep I spoke with said I couldn't cancel my membership. So now I have to remember to call or email them by the 4th day of EVERY MONTH in order to avoid my credit card being charged $39.95. They will not respond to my numerous emails to cancel. I am a Legal Assistant and have threatened a law suit and they still won't respond to me. Also, when you call them, you are asked to enter your phone number and I believe that once they know you are an unhappy customer, your phone number is associated with your "dissatisfaction", and this is another reason that they keep you on hold for so long. 9 of out 10 times I have hung up before speaking with a rep because I was on hold for well over one hour. They need to be sued and shut down permanently. I can't believe they can do this to people.

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Business Profile Summary

  • JustFab.com logo

Company Statistics

  • Complaint Against JustFab.com
  • Complaints Filed: 240
  • Reported Damages: $56,381.92
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.