Veloura
Complaint 202570 Details
- Date Occurred: 01/21/2013
- Reported Damages: $74.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered this product on 4/1/2013.
Today i was told by my bank that there is a pending payment to Veloura for £74.95 but they can not cancel it as it is pending??? not sure why it cant be cancelled. I have been trying to contact Veloura the past week to obtain the RMA number so i can return this item but the number they provided is not recognised and every other number i try is continuously engaged. Has anyone been sucessful in getting their money back. The bank said that once the money has come out of my account i can raise a dispute. Any help please?
- dclee SBID #abc3fb8ee1
- Posted 01/21/2013
Comments
- DonnaBecktel SBID #366696f49a
- Posted 01/28/2013
- I ordered the trial and then got billed £79.95 as I could not get through to the number provided so it went past the trial period when I needed to cancel or be billed. I have found the following numbers which from the UK I have to dial 001 then 888 337 7382 and another 001 800 240 8307 which I will try when the time zone is right and see how I get on. This has given me nothing but stress more likely to cause more wrinkles. I am a single parent who thought this trial period was affordable and now I feel robbed and quite stressed out. I am feeling positive that I found these numbers today and really hope I can get through and cancel as I cannot afford them to bill me each month it is so so bad. I hope these numbers can help others. I have not tried them yet as I am in the UK and have to wait for the right time zone but was eager to try and give these out as I notice there is 64 complaints about Veloura with the same problem
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- dclee SBID #abc3fb8ee1
- Posted 01/28/2013
- Hi Donna, It is a complete sham. I did get through eventually on this number 0-800-092-3412(UK and i spoke to one of the customer service people there and explained that like you i couldnt get through on the number provided because it was not recognised, so i could not return the item and get the RMA number. I eventually got 50% back off what they had taken and a promise that no further payments will be charged to my account. I am disgusted that so many people have been scammed like this and yet they continue to do this. Surely they should be stopped from doing this? Anyway i hope you get through and are able to get it sorted. Would you believe that whilst i was on the phone to them they still tried to sell me hair products on a trial basis lol you can guess what i told them xx good luck.
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- Charlene SBID #7d0a239dbe
- Posted 02/05/2013
- dclee i got through that number so thank u! i got the number and am now sending back the trial jar. hope there will be no problems from now on and yes i was offered discounts and free gifts etc! terrible!
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Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Veloura
- Complaints Filed: 180
- Reported Damages: $130,337.20
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