BellaBrite\HydraWhite
Complaint 200599 Details

On 1/4/13 I seen an ad online for a free trial of BellaBrite it would only cost $1.03 for shipping. On 1/6/13 I received a email of my order conformation. I didn't want to receive future shipments so I went to their Web site and clicked on the cancel order. It asked for my email address I typed it in and it said they hadn't received my order and that it probaly didn't go through yet and to try again later,I did not try back right away. I figured that I would have time to cancel because it was a free trial offer. On 1/11/13 I received the product in the mail, when I opened the box I noticed the product was called HydraWhite I put the product to the side until I had time to read instructions on how to use it. On 1/15/13 I was checking my checking account balance and noticed a charge for $94.31 I called the bank to find out what this debit was for, they said it was for HydaWhite. I went online to look up BellaBrite to ask about this charge they again told me I hadn't ordered anything after further conversation they said do you mean HydraWhite,and because that was the name on the product they then gave me the number for HydraWhite,I called the number and spoke to someone who said I couldn't receive a refund because I didn't do it within the time limit. I began to argue with this person and they finaly said I could only receive $60.00 of my money back if I returned the product back to them and gave me specific instructions on how to do this, so I just sent the package back today 1/15/13 don't know what the outcome will be but It must be a scam because when I went back online to check this out I noticed that BellaBrite and HydraWhite had the same address. I didn't even open the product and use it and I'm only going to receive only $60.00 back that's just not right.