Joonbug
Complaint 199550 Details

This company and all its affiliates,Joonbug, Crave Ticket, SkyNet Media Group LLC, Gabel Enterprises are pathetic, RIP OFF scam artists! I stupidly paid $550 a ticket for my daughter and I to attend NYE and be a VIP 6th floor exclusive access to VIP's only Best view of the ball drop live at the AMC Theater on 42nd Street. ( Yes I know how stupid of me in the first place!)
Yes I saw the ball drop, big deal! I DID NOT GET what I paid for! They falsely and misleadingly advertised what my VIP access would be.
Spent thousands on this holiday to come from Australia, so excited for a great night, it was a bad sign when we go to pick up our tickets days before and these incompetent useless excuses for management fail to let us know that hey have moved the pick up tickets venue, I was at the wrong address with about 20 other people and guess what we were nearly all Australians! Also a couple from the UK. We all thought we had been scammed, anyway 4 hours later I finally get to the right address and I complain and want the manager, who happens to be one of the owners of this company, yes the CEO's wife, Then she tells me my tickets are wrong, I have 2 x under 21 VIP access, I should have 1 x 21+ and 1 x under 21, she does sort it out in the end. Yes she was pleasant and helped me.
On the night I was supposed to get PRIORITY access into the venue, 45 minutes late, the GA line is entering before the VIP line?? Get up to the 3rd floor which is kids only no alcohol, the Joonbug staff member has no idea whats happening and that our GOLD wristbands (VIP ID) should be green she thought? waste 15 min, finally get let up the escalators to the 6th floor. Movies were fine, a few good ones on, but no security in theaters or AMC staff, so drunk morons were coming in yelling and carrying on ruining the movies for everyone, Open bar was fine as far as I know as I only had 2 drinks the whole night as I was with my teenage daughter, wasn't there to get wasted, but because of all the NON VIP guests the bar was very busy and a long wait. Food was another story, the buffet was a joke, the line was long, I waited 1 hour, the line moved very slowly, food kept running out. And no wonder why, thanks to their pathetic organizing skills and lack of security most of the 6th exclusive VIP floor had MANY general admission people on it, yes eating our food! Not only did they eat our food,drank the alcohol & when it came closer to the time of the BEST view of the ball drop on the terrace which was only for 125 VIP GOLD ID guests, the GA mob basically stampeded, pushed through all the security and RAN onto the terrace knocking over some people, so these people paid $75 a ticket and got what I got! Throughout the night I spoke to and complained about several things to the EVENT MANAGER, who couldn't organize a Mc donalds kids birthday party, she was RUDE, RUDE and a bitch, don't worry I told her what I think. I have rang this company, I even went to their head office on 39th street, sent emails, couldn't get any response. After getting back home to OZ I have been researching and got hold of the CEO's email address as well as his wife and the pathetic excuse for a event manager, IF I could post these emails on here for everyone to read I would, they are shocking, basically calling me a liar, all the things I complained about apparently did not happen. Well I want a FULL refund and even if I don't get my money back, they are going to pay some how, this is the principle of the matter! Especially after reading all these complaints which they have been getting away with for years, its not fair! They are millionaires, ripping people off from all over the world, how can they be in business legally? I want some action against them! Ruined my holiday and not to mention my daughter was so scared and frightened that night, they need to be accountable!
Cheers