Direct Flights International
Complaint 19943 Details

  • Date Occurred: 09/02/2013
  • Reported Damages: $283.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Last Sunday evening I went to the Direct Flights website and booked a Virgin flight from Fiji at a cost of $283 and paid for it with my credit card. I also gave my passport details as requested. I got a confirmation notice of the booking from Direct Flights - it all looked good. Then I noticed a link to a 'Credit Card Authorisation' form which requested a photo-copy of the credit card and details; the form stated that unless it was faxed to them within 12 hours the booking would be cancelled with a fee charged. I smelt a rat.
Next day, I tried calling Direct Flights numerous times; there was a recorded message saying you were in a queue and after waiting for ages the phone would either go dead or start ringing endlessly or go to another recorded message saying the operator was busy and to leave a message. I have never spoken to them or got a call back.
I sent them emails asking for a response. After 24 hours I got an email message from 'Budhika' saying their website had made a mistake with the price and for me to send them another $29 and my credit card details again otherwise the flight would be cancelled.
I called my bank and they advised that transaction of $283 was pending on my card.
I called Virgin and asked for confirmation of my flight - they had no record of my booking. I have reported the incident to them.
Then I called my bank and cancelled my credit card and they issued a new one - but the Direct Flight transaction of $283 has been charged. The bank is pursuing Direct Flights to return the money and regards it as a fraudulent transaction as no goods have been received.

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Business Profile Summary

  • Direct Flights International logo

Company Statistics

  • Complaint Against Direct Flights International
  • Complaints Filed: 7
  • Reported Damages: $6,627.80
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