The Fulfillment Lab
Complaint 197038 Details

  • Date Occurred: 01/06/2013
  • Reported Damages: $79.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I saw an ad on the internet for a free sample of a skin care product. I only had to pay the delivery charge. I ordered the product and paid the delivery with my visa. A couple of weeks later the mail man came to my door with a package I did not order. I told him I did not order that product. He said that all I had to do was to sign that I was returning it. That was a mistake. This company, Fulfilment lab had already charged my account. Having not received the package and sent it back by registered mail, I had no proof that is was returned. I called Visa to find out what I could do about it. They could do nothing because I had no proof. They gave me a number to call, advising me to discuss with the company and inform them that I had sent the product back, so I am requesting a refund. I tried the number several times.
Each time I got a recording saying that the number was invalid. I called back Visa to verify the number. They confirmed that the number I had dialed was the number that they had on record. They gave me an email address and advised me to send them an emailrequesting that I did not want to receive their product any longer and that they should stop charging my account. In the meantime, I have to pay the 79.00 that they charged me, even though I had not used the product. I would like to know how I could retrieve this money. It is just not right.

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Business Profile Summary

  • The Fulfillment Lab logo

Company Statistics

  • Complaint Against The Fulfillment Lab
  • Complaints Filed: 31
  • Reported Damages: $4,732.29
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