Straight Talk
Complaint 195586 Details

Ordered & phone & minutes to replace damaged phone we had with straight talk--received the phone on 12/1/12 & after spending over 6 days & in excess of 9.5 hours on the phone with them, they wanted to ship another phone--I agreed to this providing they sent it overnight. When the phone was not received by the next afternoon, I called them to find out why--they then said would NOT ship another phone until they got theirs back (just got the return shipping label that afternoon) & they would not overnight--I then asked for a refund & advised will return the broken phone back to them. I advised them I no longer needed their service--if I could "do without the phone for that length of time, I sure didn't need it at all". They advised me when they got the phone back, "I might get my refund the 45 days or so"-I disputed the charges via the bank on that day (12/7/12 & put the phone in the FedExp drop box that evening). I told everyone I talked to NOT to send another phone & to issue a refund because their service was no longer required & darned if when they received that phone,they shipped another one (I received it on 12/14/12)--I called them on 12/14/12 or 12/17/12 again to advise that I did not want the phone as I had stated before & needed another return shipping label to send the second phone back to them. The supervisor said she would email one & it could take up to 10 days to receive & she told me several times I would NOT get a refund, when I asked her why, she stated that it was to replace another phone. I told her that "the other phone was a phone they sent to me that was broken from the onset" & that I had spent many hours on the phone with them & had told them repeatedly, I did not want another phone from them since they did not overnight one. I have now gotten the the second shipping label & could not print it due to an error, I called FedExp & was advised the zip code did not match the State & I would have to call Straight Talk back to get it corrected. So another 1/2 hour of my time wasted due to their inaptitude. Hopefully I will get the 3rd shipping label in a few days.They actually think I should let them keep my $$$ for their poor equipment & lack of ability to do things right the first time. See the copy of shipping label--I live in Mississippi & our zip code does not start with a "4"!!!
Plainfield Returns Center
Attn: Traffic Department
2675 Reeves Rd
Suite 190
Plainfield, MS 46168