IdesAccess.com
Complaint 193652 Details

Hi
Donot Buy SAP Remote Server access from http://idesaccess.com
I purchased SAP remote server access to practice from http://idesaccess.com by using credit card this is the order numbers
http://idesaccess.com (Delantt Consulting <[email protected]>) both are same organisations..
1. order no: 30112012-161335-b2f327c7 -- Price 49.99 USD - (1 month service)
2. Order no: 05122012-154655-c6fda803 --- price 89.99 USD - (2 months service)
3. order no:08122012-165929-1f1dfce3 --- price 49.99 USD -- (1 month service)
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total 189.97 USD equal to = 10,491.468 INR
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First two servers (order no1 & 2) working fine but order no:3 not working its require to assign some roles and resolve authorization errors this work should be completed by Basis admin guys... I submitted tickets to admin guys as for trainer guidance after submitting some tickets but still get authorization errors But they didnt given proper technical support for their products to resolve errors and they said they are busy and its not their business.. I asked them if not provide technical support refund money back... But they deleted all the orders and blocked my user account and stolen money without providing service... after blocked my account i tried to login its saying contact administrate i tried to contact them through mail and phone .... they didnt answering by phone.. by mail they given rude answers .. here below i posted you can see.

Finally i advice people dont purchase SAP remote servers, from http://idesaccess.com they are the criminal minded people stolen customers money like this way..
also not safe to use credit card purchase from this site before at my first purchase i using credit card they deducted money double time i observed that and i asked them then they given refund.... Even they didnt provide phone support... I strictly advise consumers donot purchase SAP remote servers from this website http://idesaccess.com .. if you purchase you should experience like me...

One more thing remember this whole website organized and manged by only 1 guy .. there is no technical department, sales department and financial department they given buildup only

If any one advice me how to proceed legal way then i will take legal support and file the case against them..
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their answers


Sorry we do not provide training, please make sure you fix assignment you have all the means to do so. 19-12-2012 (20:22:00) GMT-5 Admin
You are wasting my time. This is not an authorization problem 100%.

No, you still did not get it, we ARE DONE WITH YOU AND WE WILL NOT PROVIDE YOU WITH ANY MORE SERVICES.

Idesaccess Support
<[email protected]> Fri, Dec 21, 2012 at 7:21 PM
To: venky k <(Personal Information Removed)>
Reply | Reply to all | Forward | Print | Delete | Show original
We teaching you one good lesson right now.
Enjoy the learning.
You got NO dignity whatsoever.
we should of kicked you out of service first time when you broke the server.
esaccess Admin [email protected] via yahoo.com


to me
Send me the proof that amount was debited from your account ------- they asked

Dear Citibank Customer,

98.99 USD was spent on your Credit Card ****XXXXXXXX*** on 23-DEC-11 at DELANTT CONSULTING.Final FX rates and charges are applicable.

Hope this is in order. If not, please contact CitiPhone Banking at the earliest.

Assuring you of our best service at all times.


Warm Regards,
Manager - Customer Service

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Idesaccess Admin [email protected] via yahoo.com

to me
Hello.
This was a double charge related to order number
23112011-220413-e5d19aac and now I refunded it.
Sorry looks like you got unlucky twice here, my appologies.
Amount is refunded, I sent you receipt of the refund from the merchant provider.
Thanks


regards
venky
(Personal Information Removed)