Everything-Lovely.com
Complaint 192062 Details

ON 11/26 I CONTACTED JESSICA LOVELY TO PURCHASE A DRESS THAT WAS TO BE DELIVERED TO ME WITHIN 2-3 WEEKS. SHE EXPLAINED TO ME IN DETAIL HOW THE TRANSACTION WOULD APPEAR IN MY ACCOUNT AND PROMISED A RECEIPT WHEN COMPLETE. THE NEXT DAY AS PROMISED I HAD VISIBILITY TO WHAT WAS PROMISED AND A RECEIPT EMAILED TO ME INCLUDING TRANSACTION NUMBER MA0138322854 (INTUIT GO PAYMENT FROM EVERYTHING LOVELY). HOWEVER, THE TRANSACTION WOULD SHOW IN MY ACCT. AS KEVIN RICHEY HER ‘ACCOUNTANT’.
WHEN I REQUESTED AN UPDATE ON 12/15 OF WHERE THEY WERE IN THE PROCESS OF THIS ORDER, I DIDN’T RECEIVE A RESPONSE. I THEN FOLLOWED UP ON 12/17 ASKING THE SAME FOR AN UPDATE AND NOW TRACKING NUMBER OF SHIPMENT AND TO NO AVAIL. I AM REQUESTING A FULL REFUND OF $362.92 WHICH INCLUDES THE COST OF THE ITEM PURCHASED ($349.00 AND $13.95 FOR SHIPPING).
THE MERCHANT HAS BEEN CONTACTED AT THE SAME NUMBER THAT WAS PROVIDED TO PURCHASE (312.798.9596) TWICE WITH ZERO RESPONSE. THIS IS THE REASON FOR THE DISPUTE I HAVE HELD MY END OF THE BARGAIN AND THE MERCHANT HAS NOT.