JustCloud
Complaint 192060 Details

After deleting the software and asking for a refund, this is what they said to me:

Please note that you agreed to our terms and conditions upon sign up that stated the details of our early termination fee of 14.95:

6. JC License to You; Renewals, Modifications, Limits
(e) Early Termination Fee

We will apply a termination charge if you stop your service when still within your contract term. When you sign up for a minimum term service, the costs of that service are spread across the term period, for example over 6 months, 1 or 2 years. Discounts and any fees are also included in the agreed service costs. Early Termination charges are applied to recover the costs of the service provided to you over the minimum contract period.

Your Early Termination Fee will be 14.95 for failure to complete your contract term.
Note: A Termination charge doesn't attract VAT.

What are Early Termination charges?
Often, customers that order services from us agree to take those services for a minimum period (usually 6 /12/24 months). Sometimes customers will choose to give up a service within this minimum period. If they do, we will usually charge them for doing so.

Regrettably we are unable to refund additional services purchased. This is outlined in our terms and conditions that you had agreed to upon sign up (justcloud.com/terms):

6. JC License to You; Renewals, Modifications, Limits
(d) Cancellation of Renewals.

"...all sales are final and not subject to a refund for the following products multiple computer extra, priority support, additional support, increased bandwidth and other additional products that may be offered from time to time that do not fall within the initial package purchased by you. All extras are concerned one time purchases for the period you selected and will not be eligible for a refund."

Please let me know if there is anything else I can help with.

Kind regards,
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Robert Blundetto
User Experience Team

A charge of $24.95 and a charge of $14.95 was not refunded after only about a week of not liking this service. So, they kept $54.85 of my hard earned dollars and didn't even feel bad about it. So, buyer beware of "Just Cloud" they are truly not friendly people to do business with.