Direct TV/Via Walmart
Complaint 191599 Details

PURCHASED DIRECT TV THRU WALMART IN FRANKLIN,IN
ON THE 12TH OF DEC. INSTALLED ON THE 14TH ON THE 17 WE GOT UP TO NO SIGNAL/ NO SERVICE. I CALLED DTV AND WENT THROUGH 55MINUTES OF PLUG AND UNPLUG, TURN ON AND OFF ETC. I FINALLY GOT FED UP AND TOLD HER TO JUST DISCONNECT AND COME GET THEIR EQUIP. SHE TRANSF. ME TO THAT DEPT AND WHEN I EXPLAINED THE GUY THAT INSTALLED THIS TOLD US WE HAVE 7 DAYS TO BACK OUT OF THE CONTRACT AND THAT'S WHAT I'M OPTING TO DO. SHE INFORMED ME THAT WAS NOT TRUE. SO THEN I ASK THEM TO SEND SOMEONE OUT TO FIX THE SYSTEM SHE CHECKED AND SAID SINCE I PURCHASED FROM WALMART I'D HAVE TO GO BACK TO THEM TO SCHEDULE SERVICE BECAUSE THEY ARE NOT DIRECTLY CONNECTED TO DIRECT TV. I CALLED BACK TO WALMART AND TALKED TO THE GUY WHO SOLD US AND HE SAID THEY HAVE THEIR OWN INSTALLERS AND REPAIR CREW NOT CONNECTED WITH DIRECT TV. SO AGAIN I HAVE TO CALL THEIR SERVICE AND WAS TOLD TO CALL BACK AFTER HOLDING FOR 10 MINUTES! WHAT HAPPENED TO A 3 DAY OUT OF A CONTRACT? TODAY, I WAS TOLD I HAD ONLY 24 HOURS AFTER INSTILLATION TO OPT OUT OF THE CONTRACT. I DON'T BELIEVE WALMART SHOULD HAVE THESE PEOPLE IN STORE MISREPRESENTING DIRECT TV. NOW WHAT CAN I DO , I'M HERE WITH NO SERVICE . I'M UNDER CONTRACT FOR 695.88 FOR THE FIRST YEAR AND 875.88 FOR THE SECOND YEAR. THAT'S A TOTAL OF $1,571.76