TrialPay
Complaint 189335 Details
- Date Occurred: 12/07/2014
- Reported Damages: $13.00
- Username: Trialpay.com
- Email: [email protected]
- Location: unknown
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
This seems like a scam to me! I wasn't smart enough to check the web before I went ahead to complied with their offer. I trusted it because it came from RealPlayer, originally. I wanted to use a feature of the free RealPlayer (convertor), which has worked previously for me, no problem. When I clicked on it this time, it took me to an upgrade page, and when I declined the upgrade, it offered me a FREE upgrade if I would complete a trial of a nother company's product, which I did. On the upgrade page's link to qualifying products, the "Go Daddy" website hosting company was listed as having "Instant confirmation". But when I clicked on on it and found a product I was interested in and made a purchase, there was absolutely no connection back to RealPlayer OR Trialpay, and no credit for having made a qualifying purchase. Even though I gave them proof of the purchase, they "can't locate it" in their records, and it doesn't count. I indeed have my website, however, from GoDaddy. I have contacted TrialPay twice in a row, and they give me the same answer. It is a small amount, but it is the principle of the thing. It is angering. It seems RealPlayer, or the other companies using TrialPay might possibly have responsibility in this. Thank you for letting me express my indignation!
- Anonymous SBID #1e24ece77d
- Posted 12/10/2014
Comments
- TrialPaySupport SBID #0a51e0164e
- Posted 12/11/2014
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Dear Customer,
Thank you for bringing this matter to our attention via this forum.
I am sorry for the experience you have had with our checkout. I can assure you that TrialPay is an honest company and our offers have a 99% tracking rate when completed per the offer terms. In cases where offers were not credited instantly, we do have a receipts process as noted in our Term and Conditions below:
"Depending on the offer completed, there may be a delay in receiving your product due to a delay in reporting of offer completion to TrialPay from the third-party. The times specified in the TrialPay checkout process for order fulfillment are estimates only. In cases where the delay exceeds the estimated completion time, you may submit proof of the completed advertiser (called a "receipt") for manual review.”
Our team submitted your receipt to our partners at GoDaddy for verification and unfortunately their team did not find your offer completion as eligible. Unless we receive an eligible transaction from our advertisers, we are not authorized to issue credit to your account. Due to your dissatisfaction, we will be happy to escalate your matter further- if you could please write into [email protected] with this forum’s url included in your body, we will be able to assist you with out further delay.
Please let us know if you have any other questions.
Regards,
TrialPay Customer Support
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Company Statistics
- Complaint Against TrialPay
- Complaints Filed: 93
- Reported Damages: $7,647.86
What is SBID?
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