AirBNB
Complaint 188172 Details

  • Date Occurred: 11/30/2014
  • Reported Damages: $3,180.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

There was a listing that was screwy by a "Joanne Baylis" host - when we tried to book using credit card info, it sent us to another property and couldn't book. Of course there is no way of automatically contacting AirBnB "unless there are safety concerns" so we just hit "Contact Host" and sent an inquiry. Of course they stated the property was available and would need booking within 24 hours (we were in a rush to book for NYE). We received a very slick e-mail below that had all branding which came from "[email protected]" (which we have received legit e-mails from before) but had wiring information to this Barclays bank.
After completing the transaction we sent e-mail to AirBnB regarding confirmation and of course they tell us there is no reservation for this property.
Our frustration with AirBnB is there is no warning for members of scams of these type and they say watch out for [email protected] which is incorrect since legit e-mails come from there as well. We were duped out of $3,180 which was to be 3 days in a villa with multiple people who already gave us their money. Sad.


From: "Airbnb" <[email protected]>
Date: November 29, 2012, 2:31:45 PM EST
To: ---

Subject: Reservation confirmed ---(our name)- Stunning Ocean View

Hello Brie ,

You’re going to Phuket, Thailand ! Please review your trip details below and contact your host, Joanne Baylis immediately to confirm the payment. We have approved this transaction and we are offering you full protection.

Thanks for using Airbnb


Itinerary
CONFIRMATION CODE: NSPBCC


December 30
2012
Flexible check in time

Check In

January 2
2013
Flexible check out time

Check Out



3
Nights
5/6
Guests



Stunning Ocean View





Payment
Payment of 3.187,00 USD must be sent by bank transfer.Required payment details for this transaction:

Amount: 3.187,00 USD

Amount Insured: 3.187,00 USD

ACCOUNT:AIRBNB INC

BANK NAME : BARCLAYS BANK PLC

SORT CODE: 20 29 41

ACCOUNT NUMBER: 33 57 73 41

IBAN: GB47BARC20294133577341

SWIFT CODE/BIC (Bank Identifier Code): BARCGB21XXX

HOLDER ADDRESS: 8, Fairfields Crescent, The Hyde, London, NW9 0PS ,United Kingdom

BANK ADDRESS: 1 The Broadway, Stanmore, Middx, HA7 4DB ,United Kingdom


The payment must be made within 24 hours. In opposite case, your reservation request will expire.

Once the payment was sent, email the host at [email protected] with the following information:

1) Scanned copy of the receipt;
2) Amount and exact time the wire was made.




Cancellation Policy
Strict: 100% refund up until 1 week prior to arrival, except fees.





ACCOMMODATIONS
3.000,00 USD

AIRBNB SERVICE FEE 187.00 USD
AIRBNB CONCIERGEBETAPREMIUM GUEST SERVICES
Free

TOTAL
3.187,00 USD

THANKS FOR TRAVELING WITH AIRBNB








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Update: 12/06/2012

The person continues to communicate using their yahoo e-mail. They asked when our plane arrives since we've asked about concierge. They could be scheming to physically threaten.

I wish we had a friend at CIA or FBI or DOJ.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 3,180.00

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Company Statistics

  • Complaint Against AirBNB
  • Complaints Filed: 55
  • Reported Damages: $274,861.03
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