NoMoreRack.com
Complaint 187747 Details

  • Date Occurred: 11/25/2014
  • Reported Damages: $15.00
  • Location: Unknown- internet

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Hello. I purchased a solar charger on or around 11/25/12, and received a confirmation message shortly thereafter. It stated I would receive another message when my item was shipped. That message never came, so I emailed customer service. No response. So I emailed again.. and again.. and again. No response. Then I finally found the customer service phone number (purposely hard to find, nomorerack?) and was hung on. Twice. The third call, a CSR told me that my item would be shipped the following Sunday or Monday, 12/2/12 or 12/3/12. Yet here we are at 12/5/12, and still no shipment. After that, I finally received an email response to the prior inquiries (a week later- but hey, I thought you had a 24hr guarantee!?), which stated no helpful information at all and only responded to my most recent email (one of several, many days apart) asking to cancel the order. I was told the order could not be cancelled. So here I am, $15 less in my bank account, with no product, no shipment, and continual "guarantees" about the package that hasn't been shipped and probably won't ever be. I want my money back. Now. If paypal fails to resolve this, I will go through my bank. I'll also be happy to report nomorerack.com on all possible internet scam warning websites. Money. Back. Now. Now! (This is a dispute email I sent through paypal to nomorerack!)

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 15.00

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Comments

  • Nomorerack_Customer_Care
  • Nomorerack_Customer_Care SBID #12e2522724
  • Posted 12/05/2014
  • Hi Crystal,

    Please accept our most sincere apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

    We are sorry to hear about the issues you encountered in cancelling your order. Rest assured that we are more than willing to look into this issue and have this resolved as soon as possible. If you can please email the details of your Nomorerack account/order to [email protected], we would be more than happy to resolve this matter to the best of our abilities.

    Please know that we would do anything we can to help you out and we want to thank you for your continued support.
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Business Profile Summary

  • NoMoreRack.com logo

Company Statistics

  • Complaint Against NoMoreRack.com
  • Complaints Filed: 115
  • Reported Damages: $20,430.68
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