Zynga.com Facebook
Complaint 184815 Details

on this date my fb page was hacked.i am still waiting for fb to finish investigating the loss of my account. in the meantime i sent emails to zynga about this and the fact i can no longer access my farms on farmville and the loss of 170million approx poker chips some of which i have purchased and others i have won on the site.i copy and paste here what i sent them and their email response. can yoy help me??? Hello Stephen,

This is Josue again. Stephen, I understand that you are requesting an additional review of your Zynga Poker chip loss. Your claim has been reviewed multiple times and our investigation into the matter is final. As previously stated, we are unable to verify your loss. Since we can not verify the loss of your Zynga Poker chips, we are unauthorized to credit your Zynga Poker account.

The investigation for this claim is final and will not be reopened. Further requests to have this claim reviewed will be solved without any answer from us.



Regards,
Josue Isai
Zynga Player Advocate

Do you play on Zynga.com? Did you know you can play with anyone on Zynga.com, even if you’re not Facebook friends? Did you know that progress you make in your game on Zynga.com carries over to Facebook, and vice-versa? Did you know you can collect from anyone's feed? So what are you waiting for! Play now!
Your Incident # is: 121127-23847244

----- -----
Discussion Thread

----- -----
Email from Stephen Ellis Wed Nov 28 02:52:52 GMT 2012

Re: Reply from Zynga Customer Support[ ref:00D6J52i.5006MyBDm:ref ]
Hello JosueThere seems to be a misunderstanding on your part here I believe.I went to bed on Thursday night 22nd November with 169-170million chips.I did not,nor was I asked by anyone for my fb information,nor would I have given it to anybody if I had been asked. On Friday morning when I opened my pc to log on to both Zynga and fb it was asking me to relog on.Displayed in the email area was email address [email protected] person is a fb friend of mine and plays Zynga poker(Teresa herself was hacked for her chips that same day and being unable to contact Zynga live chat sent you three emails of complaint and had her chips restored to her within hours or at least that is what she told me at the time, of course I have only her word on this). Not suspecting anything I deleted it entered my own fb email log on address and my password.It was rejected and came up that all had been changed at 4.53 am that morning while I was well and truly asleep.I am still waiting on fb to finish there investigations into this incident as they have yet to get back to me.In the meantime they have blocked my account and I cannot access my farmville farms nor my poker account.I had a dispute with your company regarding purchased poker chips recently and was not happy with the outcome surely this can have no bearing on this matter.I am a more than reasonable person but I know very very little about the world of computers but I do know I am an honest person and I have recounted events to you accurately and honestly in every manner and detail.Three friends recently have been hacked and had there chips restored in hours via Zynga live chat.I however can not even get on to live chat.I know that I have been looking in the right place as my friends have sent photos of the correct place.Thank you for your time and I hope to hear from you in the very near future,Steve Ellis

----- -----
Email from Josue Isai Blanco F Wed Nov 28 02:09:57 GMT 2012

Reply from Zynga Customer Support
Hello Stephen,
This is Josue. I understand that you are having an issue with your Zynga Poker chips. I am unable to verify that the reported loss was the result of a compromise or hack on your account. As a result, I cannot credit any lost chips back to your account.
Please review the information in this article: How do I protect my account from being compromised for steps that you can take to secure your account.
In addition to the steps contained in the above article, we would also like to remind you that Zynga will never ask for your Facebook account information in exchange for Zynga Poker chips.

Regards,
Josue Isai
Zynga Player Advocate
Do you play on Zynga.com? Did you know you can play with anyone on Zynga.com, even if you’re not Facebook friends? Did you know that progress you make in your game on Zynga.com carries over to Facebook, and vice-versa? Did you know you can collect from anyone's feed? So what are you waiting for! Play now!
Your Incident # is: 121127-23847244 ----- ----- Discussion Thread

----- -----
Incident Entry by Jennifer Espinoza H Tue Nov 27 21:14:20 GMT 2012

Hello,rhyleyspop steve ellis here yesterday at 4.53am eastern daylight saving time australia my facebook page was hacked by unknown person as a result i am unable to contact my account in zynga poker or fv.at the time i went to bed i had just under 170million chips.my friend has just told me that in the weekly contest i am in the lead with over 740million chips so i guess the hacker is having lots a fun hacking others as well.i have contacted fb and they have blocked my fb account till this gets sorted i sent them copy of my passport and drivers license to prove it is really me but havent heard from them yet due to your thanksgiving holiday i assume.i was waiting to hear back from fb about this before contacting you but in light of what my friend told me about my account i thought i should get onto you now please help me here thank you very much Steve Ellis
[ ref:00D6J52i.5006MyBDm:ref ]