Carbonite
Complaint 18446 Details
- Date Occurred: 08/15/2013
- Reported Damages: $100.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I had a Carbonite account that worked fine. I had an email from Carbonite support sent in March 2011 confirming I had a valid account until 11/2/2013.
After reinstalling the software, my account "disappeared". Carbonite said the wasn't valid despite THEIR support person saying it was valid through 2013. They basically said that was tough. A manager was supposed to contact me 5 days ago, but never has.
- Dave SBID #ed87568c94
- Posted 09/05/2013
Comments
- Dave SBID #N/A
- Posted 09/05/2013
-
Email from Carbonite confirming subscription:
There was supposed to be free time when I was referred to sign up for Cabronite ... [Incident: 110323-000783]
1 message
Customer Support <[email protected]> Fri, Mar 25, 2011 at 11:33 AM
Reply-To: Customer Support <[email protected]>
To: [email protected]
Response (Quintin P.) 03/25/2011 02:33 PM
Hello Dave and thank you for contacting Carbonite Customer Support.
We are glad to assist you.We have reviewed your account under the email address [email protected] and we have found that you have got two bonus months in your account and you subscription will expire on 11/03/2013.
Please let us know if you need additional assistance.
Sincerely,
Quintin P.
Carbonite Customer Support
www.carbonite.com
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Customer (Dave Key) 03/23/2011 11:07 AM
There was supposed to be free time when I was referred to sign up for Cabronite -- none appears on the order form. I also tried Leo, TWIT, and Rush (all whom I have heard discounts from on their radio program) and done work.
What is the best discount I can get? I signed up because of the referral, but it is odd that that discount alone didn't appear.
Question Reference #110323-000783
Operating System Level 1: PC
Category Level 1: Subscriptions and Billing
Date Created: 03/23/2011 11:07 AM
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Company Statistics
- Complaint Against Carbonite
- Complaints Filed: 2
- Reported Damages: $199.00
What is SBID?
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