Prison Call Solutions
Complaint 18004 Details

I was told by my husband to go to securus and set up an account so he could call me. ( i put him in jail to get him off drugs) I have never known anyone in jail so did not know this process. When I typed in Securus it brought me to prison call solutions. So I read through and it sounded like what he was talking about so I signed up. I get email after that telling me I needed to call the jail security provider and find out who they use so that I could go through this process to set up with them. Well that told me there this was not the right company. I called left 3 messages no return call. The live chat on the site does not work nor does the refund button. I called again finally got a csr and he told me they would cancel and send this to the refund department. The refund department sent me a email saying they could not refund me for my inmate leaving or not using the number. They have never sent me a number to use. They took my money under false advertising, never sent me a number, never called me back and now will not refund me. This is a big scam and they are preying on people who are already vulnerable. As it is I had to make this decision to save my husbands life, but it is leaving me with one income and kids to raise not to mention bills. PLease help me get my money back