Goldball
Complaint 179515 Details

  • Date Occurred: 08/07/2014
  • Reported Damages: $880.53
  • Location: Benito Juarez, Mexico
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

A call came in regarding winning something through AIRMILES... which linked me to speaking with a rep from Goldball Group. They said I "won" a vacation package. In order to take advantage of the deal, I was scammed into providing my credit card number to hold my "winnings" until I could speak to my husband. This company sells vacation packages as it turns out. I did not accept this package. Even so they charged $207.07 on my Mastercard on August 7, 2012. I contacted MC and they didn't offer any assistance. I then sent two registered mail letters out to Lisa Schmidt of Gold Ball Group in Benito Juarez, Quintana Roo, Mexico and a copy of that letter to the Head Office of Karisma Hotels in Puerto Morelos, Mexico. Both letters came back as being unclaimed. I then had two more charges of $508.56 on August 20th, 2012 and $101.19 September 5th, 2012! When I received my statement I immediately phoned MasterCard as I was angry that they would allow further charges to go through when I specifically told them these are unauthorized.
I have emailed the contact, Lisa Schmidt, and requested further information. I have not received complete details nor any way to redeem this package or sell the package. I have received no further replies to any of my inquiry.
Yet I have a total of $880.53 outstanding charges including interest and my cost to send two registered letters.

Update: 06/19/2013

Despite notes written by Reservations. I have not received any emails or phone calls as suggested. Strangely, they collected all that info (phone#, email, mailing address, etc.) at the time. I will phone them

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 880.53

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Comments

  • reservations
  • reservations SBID #5d2ecff244
  • Posted 11/29/2014
  • We have been unsuccessful in reaching you. This is Customer Service with Gold Ball. Please contact us immediately so we are able to assist you. 1-888-733-4171. We look forward to resolving your situation promptly. Thank you.
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  • reservations
  • reservations SBID #9353d56fa1
  • Posted 12/06/2014
  • Ms. Hammon, This is Customer Service at Gold Ball. Please call us so we can help you with your situation. 1-888-733-4171
    We have made several attempts to reach you however the number you provided us is out of service. We have also sent several emails. We look forward to assisting you with your situation.
  • Was this helpful?
  • reservations
  • reservations SBID #9353d56fa1
  • Posted 12/11/2014
  • Please call Customer Service Gold Ball Group at 1-888-733-4171. Office Hours are Monday through Friday from 11-8 CST. We have made several attempts to reach you in order to resolve your issue. We look forward to helping you.
  • Was this helpful?

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Business Profile Summary

  • Gold Ball Group logo

Company Statistics

  • Complaint Against Gold Ball Group
  • Complaints Filed: 15
  • Reported Damages: $192,454.44
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