Gazelle
Complaint 176274 Details
- Date Occurred: 11/08/2014
- Reported Damages: $152.00
- Location: 25 Thomson Place Third floor Boston, MA 02210
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I sent my blackberry bold to Gazelle.com in a bubble wrapped envelope using the shipping label they had me print. It was in pristine condition They offered 152.00. Upon arrival, they said it had a cracked screen. The unit was fully functional and pristine with no cracks or scratches upon sending it. I don't understand how this could have happened and I am very dissapointed. It was not until almost a week later that they sent me a shipping box but they had already told me they received my item.
- bhatchfield SBID #183fe67c68
- Posted 11/08/2014
Comments
- Gazelle SBID #6aebcf4bc7
- Posted 11/10/2014
-
Hi,
We apologize for any inconvenience surrounding your transaction with us.
As you have noted the item was sent in a bubble wrap envelope. It is highly possible that the packaging was not safe enough which resulted in the reported screen damage. The bubble wrap adhered to padded envelopes is not abundant. Electronics are quite fragile and should be surrounded with at least five to eight inches of rigid cushioning e.g. bubble wrap (5 to 8 inches), polystyrene chips or blocks to protect from knocks and vibration. Moreover, gadgets should be placed in a strong, rigid outer container e.g. a box and cushion to avoid movement.
We will be more than happy to work with you on this matter. Please look out for an e-mail from Gazelle's Customer Care team for further instructions.
Cordially,
Gazelle
Customer Care -
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
Alterna Cigs took unauthorized £ 69.99 from my account on the allege Complaint 350684 for $69.99
-
Alterna Cigs took unauthorized £ 69.99 from my account on the allegedly free cigarette on July 6,...
-
tomasz
- Posted on 07/08/2016
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Gazelle
- Complaints Filed: 1
- Reported Damages: $152.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.